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Viewing 15 replies - 46 through 60 (of 84 total)
  • Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @guenther999 ,

    Just checking in — since v5.4.2 has been out for a while now and we’ve continued improving things, we’d recommend updating to the latest version v5.4.4, which includes additional stability and performance improvements on top of the fixes mentioned above.

    You can update directly from your WordPress dashboard under Dashboard → Updates.

    Feel free to open a new thread if anything else comes up.

    Best regards,
    The SlimStat Team

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @soolee,

    Just following up — we hope the steps above got things working for you. If you’re now seeing real IPs, cities, and states in your logs, that’s great!

    We’d also recommend updating to version 5.4.4, which is now available. It includes additional geolocation improvements, better Cloudflare IP detection, chart fixes, and over 300 automated tests backing these changes. You can update directly from your WordPress dashboard.

    If everything’s looking good on your end, feel free to mark this thread as resolved.

    And if anything still seems off, just let us know — happy to help.

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @tkbuhler ,
    Thanks for flagging this — really appreciate you taking the time to report it in detail.

    We investigated all four areas you mentioned (bots, content types, permalinks, and users) and ran a full suite of automated tests against v5.4.3. Here’s what we found:

    Bot exclusion, permalink exclusion, and user exclusion are all working correctly in v5.4.3. If you have “Ignore Bots” enabled under SlimStat > Settings > Exclusions, crawlers detected by Browscap are filtered out. Same for permalink patterns in “Resources to Ignore” and user exclusion settings — they’re functioning as expected.

    Custom post type (CPT) exclusion — this is where we found the problem, and it’s on us. To exclude a custom post type like “product”, you need to enter it as cpt:product (with the cpt: prefix) in the “Content Types” exclusion field. The settings UI didn’t explain this, so entering just product would silently fail to exclude anything. That’s confusing and shouldn’t have happened.

    We’ve already fixed the settings description to make the cpt: prefix requirement clear, and we’re tracking this under our GitHub issue:
    https://github.com/wp-slimstat/wp-slimstat/issues/233

    To fix it on your end right now: go to SlimStat > Settings > Exclusions > Content Types, and change any custom post type entries to use the cpt: prefix (e.g., cpt:product instead of just product).

    Could you try that and let us know if the CPT exclusion starts working for you? That’ll help us confirm the fix covers your setup.

    Thanks for your patience!
    Cheers

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @ktsinfo0076 ,

    Thank you for the detailed error report — the stack trace made it very easy to confirm the issue.

    This is a known bug on our side. The chart code was using a PHP function that requires the optional “calendar” extension, which is not available on all server environments. We’ve already fixed this in version 5.4.3, which is available now. Please update SlimStat Analytics to 5.4.3 and the error will be resolved.

    Please let us know if the issue persists after updating

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @kelogs

    Thanks for reporting this, kelogs. A site going unresponsive with 503 errors is serious and we appreciate you narrowing it down to the plugin.

    You hit a known performance bug in v5.4.1 where the visit ID generation could overwhelm the database under normal traffic, exhausting PHP workers and causing exactly the 503 pattern you described. We identified the root cause and shipped a fix in v5.4.2.

    Please re-enable the plugin and update to v5.4.2 through your WordPress dashboard (Plugins > Updates). That should resolve the 503 errors completely.

    Let us know how it goes after the update.

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @tronwind

    Just wanted to follow up — we heard you, and feedback like yours is exactly why we took action.

    We’ve released version 5.4.2, which addresses a number of issues that affected v5.4.1, including tracking, geolocation, consent handling, and server performance. To make sure these kinds of problems don’t happen again, we’ve built a suite of over 350 automated tests that now validate every aspect of the plugin before each release. Please give v5.4.2 a try — you can update through your WordPress dashboard.

    We’re confident it’ll be a much better experience, and we’d love to hear how it goes for you.

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @dxylott54 ,

    Good news — v5.4.2 is now available, so you can skip 5.3.5 entirely and update straight to 5.4.2 through your WordPress dashboard. It includes all the security fixes from 5.3.6, 5.4.0, and 5.4.1, plus a number of bug fixes and performance improvements.

    Since you’re coming from 5.3.5, this single update will get you fully caught up. We’d recommend updating at your earliest convenience given the security patches included.

    Thanks for your patience

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @qerghgfjkgk ,

    Thanks for the kind words about the plugin!

    This was a known issue — Slimstat was using the Cloudflare proxy IP for geolocation instead of the real visitor IP, which is why you were seeing the same country flag for everyone. We’ve fixed this in version 5.4.2, which is available now.

    Please update to v5.4.2 through your WordPress dashboard and Slimstat will correctly use the originating visitor IP for both the country flag and all location data going forward.

    Let us know if it works as expected!

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @enjoybeerlife ,

    Just a quick follow-up — version 5.4.2 is now available and includes the fix for the early translation loading notice. The textdomain now loads at the correct hook as WordPress 6.7+ requires.

    Please update through your WordPress dashboard and the notice should be gone across all your sites.

    Thanks again for reporting it!

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @guenther999 ,

    Good news — version 5.4.2 is now available and includes the fix for the intval() error as well as improvements to the visit ID query that was causing the high database load on your server.

    You can now safely reactivate the plugin and update to v5.4.2 through your WordPress dashboard (Dashboard > Updates). Both issues should be fully resolved after the update.

    Let us know how it goes!

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @toxicum,

    Quick update — this bug is now fixed in version 5.4.2, which is available now. The crash during background geolocation database updates has been resolved, along with several other geolocation improvements.

    Please update through your WordPress dashboard and the cron error should be gone. And yes, you were right that the other geolocation threads were likely related — v5.4.2 addresses those as well.

    Thanks again for the detailed report and for connecting the dots on the related threads!

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @soolee ,

    Thanks for reporting this — we understand how confusing it must be to see those long hash strings instead of real visitor data.

    That long number you’re seeing is actually a privacy-safe hash of the visitor’s IP address. Starting with version 5.4, Slimstat enables IP hashing by default as a privacy protection. Disabling GDPR Compliance Mode is a separate setting and doesn’t turn off the hashing. Since the real IP is replaced with a hash, geolocation can’t resolve the city or state either — which is why those show as empty.

    We’ve just released version 5.4.2, which also includes several geolocation improvements. Here’s what to do: update to v5.4.2 through your WordPress dashboard, then go to SlimStat > Settings > Tracker and turn off both “Hash IP Addresses” and “Anonymize IP Addresses.” After that, new visits will show the real IP, city, and state again.

    Let us know if that gets things back to normal!

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @senribb ,

    Glad to hear the shortcodes are working again!

    The geolocation provider issue you’re seeing has been fixed in version 5.4.2, which we just released. We rewrote how the geolocation settings are handled — the provider selection now saves and applies correctly, and the database downloads are much more reliable.

    Please update to v5.4.2 through your WordPress dashboard (Dashboard > Updates), then go to SlimStat > Settings > Tracker, select your preferred geolocation provider, enter your MaxMind license key, and save. The setting should stick and the database will download automatically.

    Let us know if everything works as expected after the update!

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @kindnessville ,

    Thanks for reporting this — we appreciate it.

    We’ve identified and fixed several geolocation issues that could cause locations to show as “Unknown,” including problems with the geolocation database downloads, IP detection on Cloudflare-powered sites, and lookup reliability across different server configurations.

    All of these fixes are included in version 5.4.2, which is available now. Please update Slimstat Analytics to v5.4.2 through your WordPress dashboard (Plugins > Updates) and the geolocation data should start working correctly for new visits going forward.

    Let us know if the issue persists after updating — we’re happy to help.

    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    Hi @enjoybeerlife ,

    Thanks for reporting this — you’re right that the translation loading timing wasn’t aligned with the WordPress 6.7.0+ requirement.

    We’ve already fixed this in our upcoming v5.4.2 release. The textdomain now loads at the init hook instead of earlier, which is exactly what WordPress expects. The release is coming very soon, so you should see the notice disappear once you update.

    In the meantime, the notice is harmless — it doesn’t affect tracking or any plugin functionality. You can safely ignore it until the update lands.

    Best,
    The SlimStat Team

Viewing 15 replies - 46 through 60 (of 84 total)