Patrick
Forum Replies Created
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Hi @ahortin,
Thanks for sharing your feedback about the plugin! We’re glad to hear the plugin is working for you, and we apologize for any confusion about the plugin layout and options.
To clarify how it works: the free version of WP Mail SMTP helps you reliably send emails and includes tools to manage and fix email issues through ‘debug events’. However, for those considering an upgrade, we show links to ‘Email Reports’ and ‘Email Log’ pages. These pages offer a peek into the extra features you get with PRO version, but they don’t actually load a dashboard in the free version. Instead, you’ll see screenshots of what the dashboard looks like in PRO (like this: https://a.supportally.com/i/bAdvH6).
Regarding the PRO recommendation banner, it appears by default only on WP Mail SMTP pages. If you don’t need it, you can permanently close it by clicking the ‘X’. In addition, you can also Hide the Announcements and the Dashboard Widget from the plugin options.
Thanks again for your feedback. I hope this explanation helps clarify things.
Hi @matthiaspabst,
Thanks for reaching out.
Looking at the error you reported, this points to a file under the WP Mail SMTP plugin; however, the plugin does not have such a file.
Is it possible that you might have another plugin trying to extend this?
Could you please try uploading a clean copy of the plugin once more. This should help ensure that all the necessary files are included and if the issue persists, this will help identify any plugin behind this error.
I hope this helps!
Hi @elli15,
We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.
Have a great day!
Hi @jyria,
Thanks for feedback and clarification.
I totally understand the limitation as described and hopefully, we’ll have this included in a future release.
Cheers!
Hi @jyria,
Thanks for your patience while we looked into this.
I’ve received an update from the team, and unfortunately, we don’t currently have a way to fulfill the request via a custom snippet without a plugin update. The team is still exploring the best approach to support these customization requests, but we don’t have a timeline for when this option might be available. In the meantime, we can provide custom CSS to disable linking the header.
.sugar-calendar-event-list-block .sugar-calendar-event-list-block__base-container .sugar-calendar-event-list-block__event__title a {
pointer-events: none;
}Could you please give this a try and let me know?
Kind regards.
Hi @insecttrojan,
Thanks for the follow-up.
To confirm, there is no option to set this off from the WP Mail SMTP plugin.
By default, the retention period of 30 days. However, this can be changed with the sample code you shared via the action_scheduler_retention_period filter, for instance.
function custom_as_retention_period() {
return PERIOD_IN_SECONDS;
}
add_filter( 'action_scheduler_retention_period', 'custom_as_retention_period' );I hope this helps.
Hi @projectone8,
The error “SMTP Error: Could not connect to SMTP host” usually means an issue with your SMTP credentials or some error during the authentication process.
It is critical to make sure you have the right credentials. When you get a chance, please double-check the password you’re using with the SMTP connection to be sure it’s correct.
In case it helps, please check out our step-by-step guide on setting this up.
Once confirmed, you can then test your server credentials in an isolated environment to discard/confirm any issues local to your site. A tool like this one would do the job.
If this doesn’t resolve the issue, you canto contact your email hosting provider and share the error message with them, as it has to do with authentication on their server.
Also, I noticed that you’re connecting to the SMTP2GO mailer and with that I’d recommend setting this up through out SMTP2GO integration.
I hope this helps.
- This reply was modified 10 months ago by Patrick.
Hi @elli15,
Thanks for reaching out.
From your description, this suggests that your sending domain might not be authorized, missing the required DNS records for authorization and hence all emails to other domains are failing.
To get started with the plugin setup, we have a step-by-step guide. Would you mind checking it out and letting me know how it goes?
If you have this properly configured and the issue is still happening, please check out the troubleshooting guide. This should help identify what could be causing the connection to fail.
I hope this helps and do let us know how it goes.
Hi @juraj995,
Sorry to hear about the challenge
The error message you shared (stream_socket_client():unable to connect to …) is server-related.
It indicates certificate verification failure on your server. Please, check this troubleshooting guide for more information: https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting#certificate-verification-failure.
When you get a chance, could you please contact your hosting support and ask them to look into the issue? You can provide them with the same SMTP error message you shared with us. They should be able to resolve the issue.
I apologize that we can’t provide an exact solution to this, but I hope the suggestion above could be of some help.
In case it helps to share, please note that the Other SMTP mailer does not use a dedicated API, which can lead to potential errors based on your website hosting settings. In cases where ongoing issues arise while using the Other SMTP mailer, we generally recommend switching to a transactional mailer option.
Hi @q120000,
Thanks for reaching out and sorry to hear about the challenge.
This error usually occurs when using the Other SMTP mailer. It indicates that your mail server is refusing the SMTP connection.
To fix this, you’ll need to contact your hosting provider with the error report. They should be able to advise on why the connection is being refused and hopefully resolve it.
Please let them know that you are trying to connect to their SMTP settings following the guide here:
https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/
I hope this helps. Thanks 🙂
Hi @insecttrojan,
With the Optimize Email option enabled, WP Mail SMTP relies on the Action Scheduler library which them makes use of the
actionscheduler_logstable to store the logs.From the plugin options we do not have an way to disable the log record storage, however, you can safely delete all the “completed” actions under the WP Mail SMTP -> Tools -> Scheduled Actions area (see).
I hope this helps.
Hi @jyria,
Thanks for reaching out.
At the moment, we do not have a hook that would allow you to modify the
sugar_calendar_listshort code behavior as shared.However, I’ll check on this with the dev team for a possible workaround to this and get back to you.
Kind regards.
Hi @geetarviol,
We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.
Have a great day!
Forum: Reviews
In reply to: [One Click Demo Import] Fast & EasyHi @ajkastner77,
Thank you so much for the 5-star review! We’re thrilled you find the plugin fast, easy, and a “lifesaver.” We really appreciate the feedback
Hi @wordweaver777,
Thanks for reaching out. WP Mail SMTP automatically creates all of the tables you mentioned, and if you enable Optimized Email Sending it will also add the
wp_wpmailsmtp_emails_queuetable.Please note that any other plugin using Action Scheduler will share these same action_scheduler tables.
Kind regards,