Patrick

Hi @phurst451,

Thanks for the mail and sorry to hear about the delivery issue with Brevo.

If you have the sending domain properly authenticated and no errors shows up when sending out a test email, this suggests that the email is being handed over to the mailer service but the email is not being delivered.

To narrow down on this, please review the Brevo logs for the specific email instances status, this will include all the details on why the email is not being delivered.

let me know how it goes!

• This reply was modified 10 months, 3 weeks ago by Patrick.

Hey @jlc1288,

Thanks for reaching out, and I’m sorry you’re having trouble with emails on your site. Based on the error you shared, it looks like your Gmail API credentials may have expired, or you might have recently changed your Google account password.

To get things back up and running, generate a new Client ID and Client Secret in the Google Cloud Console. For a walkthrough of the process, please checkout out setup guide. In case it helps, you can also follow along with our video walkthrough for step-by-step instructions.

Let me know if this resolves the issue or if you need any further help!

Hey @socialbear,

Thanks for reaching out to us and sorry to hear about the challenge with the SMTP connection.

You’re seeing this because Hostinger won’t let you send as website@superfluousmart.com when you’ve authenticated as info@superfluousmart.com. The SMTP server is rejecting the “From Email” address.

To fix it, could you please try one of these:

1. In WP Mail SMTP → Settings, change From Email to info@superfluousmart.com (then save and send a test).
2. In your Hostinger control panel (or via Hostinger support), add/verify website@superfluousmart.com as an authorized sender.

If you’d rather avoid SMTP restrictions, switch to a transactional mailer (API-based) like SendLayer, Brevo (formerly Sendinblue), SMTP.com, SendGrid, or Mailgun.

Kind regards.

Hi @missingkorea,

Thanks for reaching out and sorry to hear about the challenge with BuddyPress emails.

Since test emails are sending fine, your mailer connection should be all set and the issue may lie with BuddyPress not initiating the activation email.

To assist with troubleshooting this, enable Debug Events in WP Mail SMTP and toggle the Debug Email Sending option to see every email WordPress sends. This will also include any errors linked to the email sending process.

For some context, WP Mail SMTP simply bridges your site to your mailer (for example, SendLayer) so messages use your mailer’s servers instead of your host’s but does not have an option to initiate the email instance.

I hope this helps and do let us know how it goes!

Hi @sfrancoijs,

Thanks for reaching out and sharing your experience with the plugin.

To provide more context on the feedback you shared, I’d like to confirm that WP Mail SMTP does not implicitly install any extra plugins. However, we do provide an option that allows you to select additional related plugins that work alongside WP Mail SMTP.

For instance,WPForms Lite will only be installed during the Setup Wizard if the “Smart Contact Form” checkbox is not unchecked. Here’s how this appears in the setup wizard: https://a.supportally.com/dacC5g

Regarding the usage metrics, this allows our team to better understand our users and their website needs by looking at a range of variables in their WP Mail SMTP plugin, WordPress, and web server. For clarity, we have a complete list of the information we collect upon installation in our usage guide. We also provide an option to opt out.

I apologize if this was unclear, but I hope this helps shed light on the matter.

Kind regards.

Hi @brianjohnsondesign,

Thank you for your feedback, and apologies for any confusion about log access in the Lite version. WP Mail SMTP Lite is designed to provide all the essential tools you need to send emails reliably.

We do highlight this in the plugin description, the Pro version of WP Mail SMTP provides additional features such as Email Logging.

Screenshot: https://a.supportally.com/i/PzChxv

While on the Lite version, please note that you can use a standalone email logging plugin, such as the WP Mail Logging plugin, which works very well with WP Mail SMTP, and you’ll still be able to reliably send emails as well as access email logs.

I hope this helps clear things up and again, we apologize for the confusion.

Kind regards.

Hi @fabdu43,

Thanks for sharing your experience with the plugin and apologies if this may have been confusing in any way.

To confirm, the Lite version of the plugin should work just fine and you should be able to send and troubleshoot any email delivery issues as outlined on our email delivery troubleshooting guide.

For some insight on the error reported for each instance of the email sent, you can enable Debug Events from the WP Mail SMTP » Tools section under the Debug Events tab. This will highlight the specific error for each instance.

Kind regards.

Hi @dmikra,

Thanks for the follow-up.

Unfortunately, at the moment, we do not have a workaround that would allow setting the specific timeline when an event can be removed from the Event List block.

I’m however going to share this for further discussion and consideration with the team. In the meantime, would you mind sharing more on how you’d have such an option work?

​I am looking forward to your response.

Regards.