OneSignal Push Notifications
Forum Replies Created
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Sorry to hear that. For any questions, feel free to contact support@onesignal.com and we will be happy to assist you! Thanks!
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Crop region for image in notificationSorry that we don’t have crop function.
If you have any other questions, feel free to reach support@onesignal.com. thanks
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Embed Request in PostHello
OneSignal provides a custom link or button you can add to any part of your site for users to click and be prompted to subscribe.
This is helpful at the end or in the middle of articles to get the user to subscribe if they are engaged.
More details on our Custom Link Prompt here: https://documentation.onesignal.com/docs/custom-link-prompt
If you want to create your own custom link, we have some example code provided here:
https://documentation.onesignal.com/docs/web-push-custom-code-examples#section-custom-link-promptEither option will require adding code directly to your site.
Please reach out to support@onesignal.com if you have any other questions.
Thanks
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Not working with AMP for WP pluginHi there,
The OneSignal WordPress Plugin does not support AMP. You need to use a 3rd party plugin AMP for WP for an integration with OneSignal.
Unfortunately the AMP plugin is not working at this time with our plugin.
If you want to provide more details about your setup here: https://github.com/OneSignal/OneSignal-WordPress-Plugin/issues/255
Our team can take a look and update you when this is fixed.
Sorry for the inconvenience.
If you have any other question, feel free to reach out to support@onesignal.com
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] No subscription promptHello
For prompt not showing, please see this guide: https://documentation.onesignal.com/docs/permission-requests#why-is-my-prompt-not-showing
Generally the issue is you are in incognito mode, private browser mode, guest browser mode or using a device or Setting that mimics and iPhone.
Please follow Clearing your cache and resetting push permissions to access your site as a new first-time user and try again.
If you are still having issues, please share:
1 – the site url you tested
2 – which browser you tested onWe can take a look.
Please reach out to support@onesignal.com
Thanks
Hello
No recipients generally means the segment, filters or user you targeted has no subscribed users.
Please make sure your segment has the correct filters.
If using our WordPress Plugin see our Notifications Not Being Sent Troubleshooting:
https://documentation.onesignal.com/docs/troubleshooting-wordpress-web-push#no-recipients-error
If you are still having issues, please reach out to support@onesignal.com
Thanks
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Bell Icon Not ShowingHello, I checked your site and it appears to be working now.
If you are still having issues, please contact us directly at support@onesignal.com
Thank you!
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Server load with OneSignal PluginHi there,
Thanks for reaching out!
Generally when this occurs it is due to the reasons and fixes listed here:https://documentation.onesignal.com/docs/troubleshooting-wordpress-web-push#sdk-worker-files
Option 3 is likely the best solution.
If you have any more questions, please reach our support team directly at support@onesignal.com
Thanks!
Forum: Plugins
In reply to: [OneSignal - Web Push Notifications] Notifications also on re-posts?Hello Fredrik,
`Our WordPress plugin provides a meta box on each post with checkboxes that, when clicked, will auto-send notifications when you publish and save a post.
In the plugin settings, you can select to have these checkboxes checked or unchecked automatically.
Details on this behavior documented here: https://documentation.onesignal.com/docs/web-push-wordpress-faq#automatically-check-or-uncheck-the-send-notification-checkbox-by-default
If you want more customized action, you probably need to customize code on WordPress. please see this guide: https://documentation.onesignal.com/docs/web-push-wordpress-faq#extra-features-delayed-prompts-and-category-slidedown
Let us know if you have any additional questions. You can reach to support@onesignal.com and we are happy to assist you!
For further assistance, please reach our support team anytime by email using support@onesignal.com
Hello
Thanks for reaching out!
Generally we provide the following solutions to help be GDPR and CCPA compliant. These options have been sufficient for all users around the world.
We provide methods in our SDK that allow you to pause OneSignal initialization so you can ask users to opt-in to sharing their data with services you use. We recommend that you disclose and get consent by displaying a dialog box to users. Read more about this in our Data Handling Guide.
We provide ways to delete user records
By upgrading your OneSignal Plan. This helps ensure GDPR compliance with all DPA and Model Clauses. None of your user data is shared with any third party partners.
The first 2 options keeps OneSignal free, but puts the burden on you to make sure users opt-in. The second option shifts the onus to us. For additional guidance on any specific GDPR responsibilities we recommend working with your legal counsel.OneSignal does not collect any PII (Personally Identifiable Information) except for IP Addresses in countries outside the EU. We can disable all IP Address tracking if you wish.
Any other data that might be considered PII can only be sent to us in the form of tags which you have full control over. Please review our Handling Personal Data guide for more details: https://documentation.onesignal.com/docs/handling-personal-data
We recommend disclosing to users in a privacy policy that data is shared with a 3rd party (OneSignal) for the purposes of sending personalized or targeted notifications. But this would be true no matter what service you use. We do not send ads and do not recommend you use push notifications for advertisements.
Our privacy policy should cover everything you need to know for your own: https://onesignal.com/privacy_policy
Thanks and let us know if we can be of any further assistance.6. we don’t provide such a feature now. It will be a great product request, let me know more about the use case and I will submit it to our team. thanks
5. for pwa you need to custom the service worker:
https://documentation.onesignal.com/docs/troubleshooting-web-push#pwa-or-multiple-service-workers4, yes, you need to custom code and disable the onesignal plugin.
To customize the prompt for the wordpress plugin, please see this guide: https://documentation.onesignal.com/docs/web-push-wordpress-faq#extra-features-delayed-prompts-and-category-slidedown
Make sure you have selected the WordPress configuration at your onesignal.com dashboard > Settings > All Browsers
Remove any code you added to the site and just use the code provided in step 4 of the guide.
1. Yes, you can send notifications from onesignal dashboard.
Our language-localization doc:
https://documentation.onesignal.com/docs/language-localizationYou can find the full list of the supported language there. You also can add a language.