Molongui
Forum Replies Created
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Hi @teresasumisu,
could you please share a URL to a page in your site having the issue you describe? We will check whether the issue is the same as the ticket your referred to or a different issue that needs fixing.
Thanks!
Hi @jwhberlin,
Which is exactly the issue you are experiencing? Could you please provide some detail on how we can reproduce it? Are you using the latest version of the plugin?
Latest version (4.2.9, as of now) includes a fix that addresses some weird behaviors with post authors being saved correctly into database but wrong displayed on the frontend because of an object cache provided from some hostings.
Hi @jwhberlin,
I see. I’m afraid it being a third party plugin, there nothing we can do. However, you might consider going Pro. The Pro version of our plugin provides many premium features, one of them creates a “Contributors” page listing users in your site. You can configure it to display all users or only those you configure (include and exclude list). You can choose from different layouts and templates and other useful options, like displaying those authors which have some authored post/content.
So you would have a list of users in your site using the local avatars you already have uploaded with our plugin. And you could disable the use of gravatars in the “Discussion” section. Also, it is also compatible with the “Guest authors” feature by our plugin.
Please check out the links below for more info about it:
Hi @jwhberlin,
I see. Who is displaying that team-list? Your theme, a third party plugin?
Hi @jwhberlin,
Are you sure it is our plugin the one making that call? If you have it configured as you mentioned, it shouldn’t. Are comments enabled on that page? Is it a single post or a page? WordPress, your theme or other plugins might be making the call.
Let’s try to rule out our plugin as the one making the call. Please, de-activate the plugin and check if gravatar.com is called. If it is, someone else is making the request to gravatar.com
Regarding GDPR compliance and Gravatar.com (really nothing to do with our plugin), I think you would only need to add that service to your Privacy and Cookie policies. That should be enough. But this is just an opinion.
Hi @shaunhsu,
Can’t tell where Google Chat retrieves post information from, but checking meta tags they seem correct. You should disable all the plugins and check. If the issue persists, it is something with your theme. If it doesn’t, then activate Molongui Authorship and check again. If the issue comes back, it is our plugin. If it doesn’t, then activate one plugin at a time and check. When the issue comes back, the latest activated plugin is the one to blame. Knowing who is the one responsible for making Google Chat to pick those images, we might be able to assist. Please let us know.
Hi @nd62,
We’re not working on that at the moment, but that’s something we have on our roadmap and we will implement it eventually.
Thanks for your suggestion!
Hi @maizavitoria,
since version 4.2.7, to be released later this week, related posts displayed within the author box will be ordered by date, newest first.
If you want to get full control on which related posts are displayed to provide more relevant content and a better user experience, you might need the Pro version of the plugin. Here you have more details. And here you can test drive the Pro version for free. As you will notice, you can select which post types to retrieve (custom post types supported), how many to display and how to order and sort them.
Hi @zerodotnine
We are closing this ticket as we have not received any reply from you.
If you need any further assistance with this then please feel free to reopen this ticket and post an update on your current status.
Hi @thenesh,
We are closing this ticket as we have not received any reply from you.
If you need any further assistance with this then please feel free to reopen this ticket and post an update on your current status.
Hi @shaunhsu,
This has nothing to do with the plugin, but we are happy to help. We have checked and when you share that URL on Google Chat, you get something like this (check screenshot here). As you can see, the thumbnail you get corresponds to your homepage (URL is displayed below), which has that logo configured as social image. Check what your homepage has as meta:
<meta property="og:image" content="https://www.wispro.com/wp-content/uploads/2020/05/soscialshare.png">Thing here is that your guest author for that post has the same image that you have configured on your homepage/global settings (if you switch author to one with a different picture, you should get the same image when sharing on Google Chat).
How to change that image? If you use any SEO plugin, probably you would have a setting to configure that. But we cannot tell for sure.
Hope this helps!
Hi @shaunhsu,
Thanks for that. Taking a look at that page
<head>I’d say the image that should be displayed when sharing is, indeed, the one you have set as that post’s featured image:<meta property="og:image:secure_url" content="https://www.wispro.com/wp-content/uploads/2020/10/123-46-7890-1-1.jpg">Also on Twitter:
<meta name="twitter:image" content="https://www.wispro.com/wp-content/uploads/2020/10/123-46-7890-1-1.jpg">Could it be that you first published that post without any featured image and then after you added one? If so, you might need to clear FB and TW caches.
Hi @shaunhsu,
could you please provide a URL to one of those posts so we can look into this?
Hi @zerodotnine,
OK. Could you please let us know if the update we release yesterday fixes the issue? If it does not, could you please let us know whether the template for author archives is the default one provided by your theme or it has been modified/customized somehow?