Mane Grigoryan
Forum Replies Created
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Dear @amrit514 ,
I noticed you’ve posted the same question in different threads. To keep the conversation in one place, please check our response here: https://wordpress.org/support/topic/cache-issue-68/
If you have any further questions, feel free to continue the discussion there. We’re happy to assist!
Regards, ManeDear @amrit514 ,
Thank you for reaching out and for using our plugin across your sites!Currently, the cache needs to be cleared manually after editing a post for the changes to reflect immediately. Unfortunately, our plugin does not automatically clear the cache upon post updates.
If you’re using a caching plugin or server-side caching, you may check its settings to see if there’s an option to clear the cache automatically when a post is updated. Otherwise, manually clearing the cache remains the best solution.
Please let us know if you need any further assistance!
Regards, ManeHi @kamatty1 ,
Thank you for contacting us.May I please ask for the links of the posts which you need to be optimized?
Regards, Mane
Dear @omnor2 ,
Thank you for the confirmation.In that case we kindly ask you to keep the LiteSpeed plugin deactivated so that no issues are faced.
Thank you for understanding.
Regards, ManeDear @omnor2 ,
Thank you for the updates.To ensure both can work together we recommend that you install the Litespeed Cache plugin from WordPress.org: https://wordpress.org/plugins/litespeed-cache/. Once the plugin is installed, please locate the plugin’s menu in WP Admin and ensure that it is configured as follows:
- In the Cache -> Purge tab, ‘Purge All On Upgrade‘ should be ON.
- All options from the ‘Image Optimization’ and ‘Page Optimization’ tabs should be turned OFF.
Regards, Mane
Hi @itmonitor ,
Thank you for contacting us.The information is generated by the 10Web Photo Gallery plugin, which is actively installed on your website.
Regards, Mane
Hi @omnor2 ,
Thank you for contacting us.We have tested the website on several devices and did not face any issues. Will you please let us know on which device you face an issue/?
Regards, Mane
Dear @cassar30 ,
We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.
To enable the test mode:
- Log in to your 10Web account
- Click on the website where you want to enable the test mode
- To the left of the dashboard under Website Booster click on Frontend > Settings tab
- In the Test Mode section, click the toggle
- Click on Enable to activate
Once done, please kindly let us know so our team could troubleshoot your problem ASAP,
Will be looking forward to hearing back from you!
Regards, ManeDear @wo667 ,
Thanks for the inquiry.
To solve the issue with Rest API, please whitelist the IP addresses mentioned in this article Troubleshooting disabled API section: https://help.10web.io/hc/en-us/articles/6549143350034-Troubleshooting-the-10Web-Booster.
If you are using Cloudflare and have the Bot Fight Mode option enabled, please follow the steps in the Important note in the article.
Regards, Mane
Hi @limopro ,
We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.
To enable the test mode:
- Log in to your 10Web account
- Click on the website where you want to enable the test mode
- To the left of the dashboard under Website Booster click on Frontend > Settings tab
- In the Test Mode section, click the toggle
- Click on Enable to activate
Once done, please kindly let us know so our team could troubleshoot your problem ASAP,
Will be looking forward to hearing back from you!
Regards, Mane
Dear @codersajjad ,
The delayed JS functionality you are experiencing is designed for speed optimization. It ensures that JS execution is triggered only on user scroll/tap, resulting in faster loading times. The element-rendering scripts won’t execute until prompted by actions from page visitors, so you need to tap/scroll first to get page elements.As it is critical for a good website score, we would recommend leaving it in place, as users tend to start interacting with websites right away.
However, you can disable the JavaScript Delay option anytime from the Website Booster > Settings section, which will allow the JS files to start loading right away. Please, note that the speed score will be negatively impacted.
Regards, Mane
Hi @radmonika ,
Thank you for contacting us.Will you please kindly send us your website link so that we can investigate it for you?
Regards, Mane
Dear @bensibley ,
Thanks for sharing the details!It looks like the code provided is outdated. If the event is firing multiple times, you can prevent this by using a simple boolean flag as a semaphore. Here’s an approach you can try:
let isAlreadyFired = false; document.addEventListener("DOMContentLoaded", function () { if (isAlreadyFired) return; isAlreadyFired = true; // Your script execution here });This ensures that the script runs only once when
DOMContentLoadedis triggered. Here is a recording. Let me know if you need further adjustments!Regards, Mane
Dear @elielstevao ,
Thank you for contacting us.Please, note that in the WordPress.org forum we are replying to the free product-related question only. For the questions regarding the Premium version, please contact our support team using the following form.
Regards, Mane
Dear @julienlallouche ,
The issue is most probably caused by the Lazy Loading option available under the Website Booster > Settings section. Will you please kindly disable the Lazy Loading Settings and recheck? Here is a step by step guide which also includes a recording for you.
Before checking the results, please, make sure to clear the website cache from the Settings section and from Cloudflare CDN section if you have it enabled.
Regards, Mane