Mane Grigoryan
Forum Replies Created
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Hi @jenny1344 ,
Thank you for contacting us.Please, note that in the WordPress.org forum we are replying to the free product-related question only. For the questions regarding the Premium version, please contact our support team using the following form.
Regards, Mane
Hi @sghomeinvestment ,
Thank you for reaching out.10Web Booster does not delete anything from your website’s database. The plugin does not have the necessary permissions to remove post revisions or any other database content. Its purpose is strictly related to frontend performance optimization.
Regards, Mane
Hi @amir990 ,
Thank you for contacting us.Currently the plugin is installed on your website successfully and it is optimizing the homepage with no issues. To add additional pages for optimization, please, use this section.
In case of any issues, please, let us know.
Regards, ManeHi @jayshree7890 ,
Thank you for contacting us.10Web Booster can be used for free for the website homepage and 5 additional pages with no time limitations. You can test it on your production website as well.
In case you are facing issues, please, kindly let us know.
Regards, ManeHi @indiasantest ,
Thank you for contacting us.We have checked the requested page and it is being successfully optimized. Will you please kindly send us more details you are facing on the page?
Regards, Mane
Hi @websiteseba ,
Thank you for contacting us. Our apologies for the wait.May I please ask to share the website link with us to check further?
Regards, Mane
Hi @winaumlearning ,
Thank you for contacting us. Our apologies for the wait.Will you please kindly send us the website link to investigate it for you?
Regards, Mane
Dear @ignacio1989 ,
Thanks for the inquiry.To solve the issue with Rest API, please whitelist the IP addresses mentioned in this article Troubleshooting disabled API section: https://help.10web.io/hc/en-us/articles/6549143350034-Troubleshooting-the-10Web-Booster.
If you are using Cloudflare and have the Bot Fight Mode option enabled, please follow the steps in the Important note in the article.
In case you are still facing issues, please, kindly share the website link with us to check further.
Regards, ManeHi @iali83536 ,
We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.To enable the test mode:
- Log in to your 10Web account
- Click on the website where you want to enable the test mode
- To the left of the dashboard under Website Booster click on Frontend > Settings tab
- In the Test Mode section, click the toggle
- Click on Enable to activate
Once done, please kindly let us know so our team could troubleshoot your problem ASAP,
Will be looking forward to hearing back from you!
Regards, Mane
Hi @mahdi1312 ,
Thank you for contacting us.Please, note that in the WordPress.org forum we are replying to the free product-related question only. For the questions regarding the Premium version, please contact our support team using the following form.
Regards, Mane
Dear @sghomeinvestment ,
Thank you for getting back to us.Instead of excluding the homepage, please, head to Website Booster > Settings section. Here you can disable the optimization settings connected to JavaScript.
Regards, Mane
Dear @mactomcat ,
Your website has a preloader enabled, while 10Web Booster Delay JS functionality delays your JS files and attaches them after the user interacts with the page (hover/scroll/click). That is why the page stays on the preloader’s progress bar till you scroll down.Would it be a viable option for you to disable the preloader? It is overall a better practice not to use preloaders together with JS delaying optimization techniques. The preloader can be disabled from your theme settings.
However, in case you still want to use the preloader on your website, please, follow the guides below:
- You can simply disable the JavaScript Delay option from the Website Booster > Settings section. Here are more details about 10Web Booster Settings.
- You can locate the JS files / scripts responsible for the execution of the preloader and exclude them from 10Web Booster Excluded JavaScript files section using this guide.
Please note that with a preloader we cannot guarantee 90+ page speed for your website.
Regards, ManeHi @imajikk ,
Thank you for contacting us.Will you please kindly send us the website link to check?
Regards, Mane
Dear @sghomeinvestment ,
The delayed JS functionality you are experiencing is designed for speed optimization. It ensures that JS execution is triggered only on user scroll/tap, resulting in faster loading times. The element-rendering scripts won’t execute until prompted by actions from page visitors, so you need to tap/scroll first to get page elements.As it is critical for a good website score, we would recommend leaving it in place, as users tend to start interacting with websites right away.
However, you can disable the JavaScript Delay option anytime from the Website Booster > Settings section, which will allow the JS files to start loading right away. Please, note that the speed score will be negatively impacted.
Regards, Mane
Hi dear @father010712 ,
Thank you for contacting us. We are sorry for the inconvenience caused.As you are using our hosting services, please, kindly log into 10Web Dashboard with your account credentials to get support. Here are the available options to connect with our support team:
- Chat: Log into your 10Web Dashboard and look for the chat widget located in the bottom-right corner. Click on it to initiate a conversation with one of our support agents in real-time. Our chat service is available 24/7.
- Email: If you prefer written communication, feel free to send us an email via this form. Our dedicated support team will promptly respond to your inquiries.
Thank you for choosing our services.
Regards, Mane