Mane Grigoryan

Hi @evrtoliveirajpeg ,
Thank you for contacting us.

We have checked and solved the issue for you. Will you please kindly check and let us know in case you are still facing issues?

Regards, Mane

Hi @urnatuerlich ,
Thank you for contacting us.

10Web Booster is a plugin, which can be deleted or deactivated anytime directly from WordPress Dashboard > Plugins section.

Will you please kindly provide more details on the issue you are facing so that we can support you further?

Regards, Mane

Hi @jabir20 ,
Thank you for contacting us.

The issue was caused by 10Web Booster CSS Aggregation option, which I disabled from Settings section.

Will you please recheck now?
Regards, Mane

Dear @forceumzug ,

We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

To enable the test mode:

1. Log in to your 10Web account
2. Click on the website where you want to enable the test mode
3. To the left of the dashboard under Website Booster click on Frontend > Settings tab
4. In the Test Mode section, click the toggle
5. Click on Enable to activate

Once done, please kindly let us know so our team could troubleshoot your problem ASAP.

Will be looking forward to hearing back from you!

Regards, Mane

Hi @stephanieantoine ,
Thank you for reporting the case to us.

We have disabled Font Optimization from 10Web Dashboard > Settings section of your website and the issue is solved. Will you please kindly have a look?

Regards, Mane

Dear @codersajjad ,
Thank you for the details.

When the files are being excluded from “JavaScript Delay” tab, we stop optimizing them overall. This way we make sure the files are not affected.

If you are facing issues even after excluding them, please, kindly send us the website link and we will troubleshoot it for you.

Regards, Mane

Dear @bensibley ,
While we understand your request, we ask you to make the changes requested in the recording to prevent the conflicts.

At this point, this is the solution we can offer. We hope it resolves the issue, but please don’t hesitate to reach out if you need any further assistance.

Regards, Mane

Dear @kamatty1 ,
We can see you have added 5 posts to be optimized. They are being optimized with no issues. Here is the score of an example Post which was optimized.

Will you please send us details on what issues you are facing?

Regards, Mane