mandsconsulting
Forum Replies Created
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Hi @nbh707,
The only thing that the plugin can do currently provides an expiration time for when the download link no longer is valid. Therefore after the time expires the download link will no longer work.Forum: Plugins
In reply to: [Email Before Download] What do these shortcodes do?Hi @nbh707,
hide_form – “yes”, “no” – This setting is for hiding the contact form on the page until a download checkbox is selected. Once selected the contact form will appear and is no longer hidden.
radio – “yes”, “no” – This setting is for when you have multiple download files. The default setting is to display them in checkboxes but it can be changed to radio buttons with this shortcode.Forum: Plugins
In reply to: [Email Before Download] Fatal error: Uncaught ErrorHi @clabsim,
Upon further investigation, it appears you may not have the mbstring php extension installed on your site. Can you confirm this for us?
Forum: Plugins
In reply to: [Email Before Download] Fatal error: Uncaught ErrorHi @clabsim,
Thank you for reaching out. Could you please provide the following 3 items to help us troubleshoot your issue?1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failingForum: Plugins
In reply to: [Email Before Download] Page with EBD6.6 shortcode crashesHi @gabrired,
Given the information provided thus far, we are unable to replicate the issue. It seems like it could be due to some of your specific setup configurations. One more suggestion would be to try surrounding the email before download shortcode with the <div> tag instead of the <p> tag, and see if that changes anything. If this does not solve your issue, we would be curious to hear if some other users on this forum have experienced a similar problem… If so, perhaps they could provide some of their insights here.
Forum: Plugins
In reply to: [Email Before Download] Page with EBD6.6 shortcode crashesHi @gabrired,
Would it be possible to send us the error messages it is now throwing after installing the mbstring php extension? This will help us troubleshoot and narrow down the issue.
Thank you
Forum: Plugins
In reply to: [Email Before Download] Page with EBD6.6 shortcode crashesHi @gabrired,
Upon further investigation, it appears you may not have the mbstring php extension installed on your private site. Can you confirm this for us?
Forum: Plugins
In reply to: [Email Before Download] Page with EBD6.6 shortcode crashesThank you for reaching out. We will look into this.
Could you please provide the following 3 items to help us troubleshoot your issue?1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failingForum: Plugins
In reply to: [Email Before Download] Email not workingHi @aruna89,
After looking into the issue we realized we have a bug with sending the email as an attachment. That being said we are unable to replicate the issue of no email being sent at all. This possibly could be due to the configuration of your mail service with your server. Are you using a plugin such as WP Mail SMTP for this?
Forum: Plugins
In reply to: [Email Before Download] Email not workingHi @aruna89,
Our team is currently looking into the issue. I will contact you once we have more information. Thank you for reaching out and providing more details.
Many Thanks,
EBD Development TeamForum: Plugins
In reply to: [Email Before Download] Email not workingHi @aruna89,
Could you please provide the following 3 items to help us troubleshoot your issue?
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failinghttp://wordpress.org/extend/plugins/email-before-download
I just tested both email and inline options on my end and it is working. Can you try just doing the email option to see if it is not working for both?Forum: Plugins
In reply to: [Email Before Download] email subject lineHi @summerchilde,
It seems you have put the following in the subject field
[file_name]That is a creative use of that field, but it was not intended to be dynamic like this. The subject is intended to be a standard subject line that does not really change for each user/download. Something more like “Your Requested File(s)” which would be generic or “XYZ Company Download(s) about ABC Topic” which you can customize.
We have added to our roadmap the ability to override the subject in each shortcode and will consider the possibility of making the subject dynamic as well similar to the way you are intending.
Forum: Reviews
In reply to: [Email Before Download] PHP ErrorsHi @jenhanni,
I believe we resolved your issue in the forums quickly. Can you please confirm it worked?
Forum: Plugins
In reply to: [Email Before Download] The link is not shown after submittingHi @panchoreyesm,
If you are still experiencing an issue, please provide the following 3 items to help us troubleshoot your issue.
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failingForum: Plugins
In reply to: [Email Before Download] Critical errorHi @vladnice,
Are you still having issues using the latest release of Email Before Download?