mandsconsulting
Forum Replies Created
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Forum: Plugins
In reply to: [Email Before Download] Activating plug-in crashes pageHi @jabrenna,
To help us with our investigation could you please provide us with the following:
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failingPage crashing usually occurs when the contact form ID in use is corrupted. To confirm this for us, when providing the Contact Form 7 working successfully, please use the same contact ID that was giving you the error, along with the URL to the page.
Forum: Plugins
In reply to: [Email Before Download] Plug in not workingHi @petersonsilva and @priyabirdie,
Thank you for confirming this information, this lets us know it is with their plugin and not ours. Unfortunately, we are unable to help further with this issue because it lies within the Download Monitor plugin. We suggest commenting on their forum and once they figure out the issue, EBD should be working properly for you. Please contact us after the Download Monitor plugin issue is fixed if you still experiencing problems.
Forum: Plugins
In reply to: [Email Before Download] Plug in not workingHi @priyabirdie,
Thank you for providing that. Upon further investigation, we are being redirected to invalid it appears. To verify we suggest creating a page that just contains the Download Monitor Shortcode with the valid download ID.
Example:
[download id="46"]
Once this is done could you please provide a link to that page?Forum: Plugins
In reply to: [Email Before Download] Plug in not workingHi @priyabirdie,
Thank you for the provided information. It appears that the issue lies within the download monitor plugin. Something is invalid within the 2162 Download. Is “2162” for certain the correct download ID? Just to verify, could you try adding a new Download to the Download monitor plugin with a different download ID. Also once this is done, could you copy the new EBD shortcode and reply with it.
Example:
[email-download download_id="9999" contact_form_id="1496"]Forum: Plugins
In reply to: [Email Before Download] Plug in not workingHi @priyabirdie,
I am sorry to hear you are frustrated and we will do our best to assist you and look into this issue. To help us with our investigation could you please provide us with the following:
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failingForum: Plugins
In reply to: [Email Before Download] The mails are not saved in the logsHi,
After viewing the screenshots we may have spotted the issue. It appears from the problem screenshot the POST data cannot be read because the CF7 form names/tags you are using do not contain the text our plug-in is expecting. It appears in your CF7 form you have named the email and name tags in a custom way. Please try changing the tag names to the following generic format:
<label> Your Name (required) [text* your-name]</label> <label> Your Email (required) [email* your-email] </label>It appears on your CF7 form the tag is named ‘mail’ and ‘name’ so it is unable to be parsed.
Forum: Plugins
In reply to: [Email Before Download] The mails are not saved in the logsHi @paolo4z,
Thank you for reaching out. We have not encountered this issue before but will be investigating. Could you please provide the following for the site that the logs are showing and the site that the logs are not working correctly?
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failingForum: Plugins
In reply to: [Email Before Download] There was an error trying to send your message.Hi @benyamindavis,
We were unable to replicate the issue on our end. When testing the form on your website we noticed the error message is being sent from contact form 7. The submission was referred to as spam, so please check your CF7 form settings.
Forum: Plugins
In reply to: [Email Before Download] [fileurl] links still not working with new versionHi @ftcruz,
The Plugin logic was changed, please try updating and see if the issue was fixed.
Forum: Plugins
In reply to: [Email Before Download] [fileurl] links still not working with new versionHi @ftcruz,
The current functionality was actually a fix for the expiration link. It was not working properly before. The issue that is occurring in your case is because the internal function returns http://www.erickcruz.co/erickcruz.co (The WordPress Address URL), and this URL brings you to a broken page. So we will try to change this function to use a different address that will bring the user to the home page URL. Hopefully, this will resolve the issue, I will let you know when the update is available.
Forum: Plugins
In reply to: [Email Before Download] There was an error trying to send your message.Hi @benyamindavis,
The error message that is occurring is the result of the email not sending. The plug-in is still functioning properly, the issue resides in the mailing configuration. Maybe trying a different mailing plug-in would fix the issue. Here is another popular one https://wordpress.org/plugins/gmail-smtp/.
Forum: Plugins
In reply to: [Email Before Download] There was an error trying to send your message.Hi @benyamindavis,
There appears to be extra whitespace in the shortcode provided above. There is an extra space before id. Here is the shortcode without the white space you should try.[email-download download_id="8748" contact_form_id="8756"]Forum: Plugins
In reply to: [Email Before Download] There was an error trying to send your message.Hi @benyamindavis,
It appears the double quotes you are using look strange. Can you try using my shortcode instead?Your shortcode: [email-download download_id=”8748″ contact_form_ id=”8756″] Try this: [email-download download_id="8748" contact_form_ id="8756"][edited by moderator to put the above in a “code block” so things look/copy better.]
- This reply was modified 4 years, 8 months ago by mandsconsulting.
- This reply was modified 4 years, 8 months ago by Steven Stern (sterndata).
Forum: Plugins
In reply to: [Email Before Download] [fileurl] links still not working with new versionHi @ftcruz,
The WordPress Address (URL): http://www.erickcruz.co/erickcruz.co is invalid and takes you to a page that does not exist. We believe this is related to the issue, our plugin is grabbing this URL. Could you change the WordPress Address (URL)?
Forum: Plugins
In reply to: [Email Before Download] There was an error trying to send your message.Hi @benyamindavis,
We will look into this. While we are can you try to go to WP Mail SMTP settings -> Email Test -> and type ebdtest@mandsconsulting.com into the “Send To” field? This will verify on our end that it is configured correctly.