Kevin Stover
Forum Replies Created
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If you re-download the plugin from WordPress.org, it will take care of the problem. There was an error in our initial upload of the plugin to the repository.
If you use the ninja_forms_display_js action hook, it is passed the $form_id as its only variable. That tells you which form is being displayed so that you can conditionally enqueue scripts.
Hey Chastise,
I’m very sorry that you had such a negative experience. We don’t believe that is representative of our customers’ as a whole, but I do regret that you were not helped to the level that you expected and deserved.
I am glad that found a solution that works for you and wish you continued success.
We have some plans to make the front-end more mobile-friendly, but we are very reliant upon how themes render forms.
Hey Chastise,
I’m sorry that our support page isn’t as clear as it could be. We’re always trying to find ways to make what we do better.
We answer support tickets everyday from users who do not have support contracts with us. The option of priority support is there for those users who need immediate answers to their questions and do not want to chance having to wait for an answer.
If there is an actual bug in our plugin, we are more than happy to fix it. In fact, most of the bug fixes that are released for Ninja Forms come from users who place support tickets in our system for free. All you have to do is sign up at our site for an account. No fees. No hassles.
Those with priority support get quicker, and often more in-depth, answers than our free support users, but you will always be answered. If what you are experiencing is indeed a bug, we will fix it and roll that into the next version of the plugin. If you are looking for code to help with a specific use-case, we may ask that you upgrade to priority support to cover the expense of helping you write some custom code.
Again, I am sorry that we were not as clear as possible on our support page. If you have suggestions about the type of verbage we could put on that page to make this clear, we would really appreciate hearing it. Our goal is to listen to every user’s issues, but in order to do that, we must corral them all into one location, and our site works best for that.
You could do that with the Front-End Editor extension, but you would need to create all of the display code yourself; the extension would just allow your users to create and edit the posts.
Hey Julie,
I haven’t gotten the fix working in all use-cases yet. I’ll keep working on it and let you know when I get something that I’m confident in.
Hey guys,
I haven’t been able to find any reason for this behaviour. The oddest thing is that it works when you click to download manually, but not when it attempts to email the CSV file.
The only difference between the two methods is that the emailing saves a temporary copy of the CSV file to your server’s tmp directory. Perhaps the server isn’t allowing this to be accessed?
If the same exact code works on one host, but not another, then it has to be some kind of server setting that’s causing the problem.
In the next week or so, I’ll make some changes and see if they affect anything in relation to where it saves the CSV file temporarily.
Hey,
Thanks for the heads up. I’ll see about adding some kind of error check to this.
Forum: Plugins
In reply to: [Ninja Forms - The Contact Form Builder That Grows With You] List ValuesYou’d need to create some custom code to filter the table that is being sent to the administrator. If you’re comfortable with adding some PHP code, let me know and I’ll point you in the right direction.
Hey Ryan,
If you want to put a support ticket in at our site: wpninjas.com/members/ we generally handle all of our extension support threads there.
It’s about 12:30am here, so I’ll be back on and check it in the morning.
Thanks. I’m sorry that isn’t working for you. I honestly don’t know what would change on the server to make CSV output not work. The same function is called when you download a CSV file directly, so I don’t have many ideas. :\
If you do find something out, please let me know!
I’m not sure what’s going on there. There shouldn’t be any server settings that would cause that. If you export an individual CSV file, does it download correctly?
Just tested out your form on our server, and I get the CSV file populated with all the field data in my email. What version of Ninja Forms are you using?
I’ve done some testing with version 2.2.3, and I can’t recreate the issue you’re experiencing. Could you shoot me an email with an export of the form you’re using? my email is kevin@wpninjas.com.