Krishna W - DPL

Forum Replies Created

Viewing 5 replies - 1 through 5 (of 5 total)
  • Forum: Reviews
    In reply to: [Etsy Integration For WooCommerce] NEEDS FIXING
    Plugin Support Krishna W – DPL

    (@krishna75)

    4 weeks ago

    Hi there,

    Thank you for reaching out, and I’m really sorry to hear about your experience – I understand how disruptive this must be.

    To help us investigate this properly, could you please confirm a couple of details:

    • Were the products exported from WooCommerce to Etsy using our plugin before this issue occurred?
    • Are the stock changes (e.g., all items set to quantity 3) visible directly on your Etsy listings?
    • Did this happen immediately after any specific action (such as a sync, bulk update, or settings change)?

    Additionally, it would be very helpful if you could share:

    • A screenshot of the affected product(s) on Etsy
    • A screenshot of the same product(s) in WooCommerce, including SKU and inventory details

    This will allow us to compare both sides and identify what caused the mismatch, including why inactive items may have been reactivated. You can provide us with the required information on the email address : support@exportfeed.com.

    Once we have this information, we’ll prioritize the investigation and guide you toward a resolution as quickly as possible.

    Thank you for your patience – we’re here to help get this sorted.

    Best regards,

    Forum: Plugins
    In reply to: [Etsy Integration For WooCommerce] combining variations
    Plugin Support Krishna W – DPL

    (@krishna75)

    1 month, 2 weeks ago

    Hi there,

    Thank you for contacting us regarding the difficulties you are facing.

    The prefix and suffix help you differentiate or add an identifier to your variation fields such as color, size, etc.

    For example, if you have selected three different variation attributes for the variation profiling, you will see a combined value such as ColorSizeType, and the option values would appear as: ColorValue-SizeValue-TypeValue.

    If your color values are red and blue, size values are two and four, and type values are sneaker and boot, and you set the prefixes as:

    1. for color
    2. for size
    3. for type

      Then the exported variations would look something like:
      1.red-2.four-3.sneaker

      This format would apply to all other possible combinations as well.

      As for the suffix, it works the same way, but the identifier appears at the end, for example:
      red1.-four2.-sneaker3.

      I hope this clears things up. If you have any further questions, please let us know, we’re here to help.

      Regards,

      Forum: Plugins
      In reply to: [Etsy Integration For WooCommerce] No reply from your support
      Plugin Support Krishna W – DPL

      (@krishna75)

      2 months, 2 weeks ago

      Hi Ole,

      Thank you for getting back to us, and we completely understand how frustrating this situation must be.

      We understand that you have already sent us the email containing the log file, including attempts from another email provider. However, after rechecking from our end, it appears that we are still not receiving those emails. At the same time, we are receiving other emails normally, which suggests the issue may be occurring during delivery between providers.

      To help us move forward and ensure your message reaches our technical team directly, could you please forward the log file and related details to the following email address:

      krishna.wosti@dpl.company
      CC: nirmal.shrestha@dpl.company

      These are direct inboxes monitored by our technical support team. Once we receive the information, we will review it immediately and keep you updated with the next steps on your case as soon as possible.

      Thank you for your patience and cooperation – we appreciate it and look forward to your email.

      Kind regards,

      Forum: Plugins
      In reply to: [Etsy Integration For WooCommerce] No reply from your support
      Plugin Support Krishna W – DPL

      (@krishna75)

      2 months, 2 weeks ago

      Hi @ole_wilkenburg

      Thank you for getting back to us,

      We have received your email through the address : …..@…..-……..-spades.de. And have an ongoing thread.

      However – we confirmed from our side once again – and we are receiving emails as normal. Which suggests that the issue stems from your email service providers. To further investigate this issue – we would advise you to connect with them for a prompt resolution.

      In the meantime, we have sent you a response through the thread with the address mentioned above – and await your response eagerly.

      Regards,

      Forum: Plugins
      In reply to: [Etsy Integration For WooCommerce] No reply from your support
      Plugin Support Krishna W – DPL

      (@krishna75)

      2 months, 3 weeks ago

      Hi @ole_wilkenburg,

      Thank you for getting back to us. I sincerely apologize for the delayed response and understand how frustrating this experience must have been.

      We did receive your recent email regarding the responses. While you’re able to see our replies, we haven’t been receiving your follow-up emails from the address you’ve been using. They’re not appearing in our inbox or spam folder, which suggests there may be an issue with your SMTP or email provider.

      To help us move forward, could you please try reaching out to us using a different email address? That should allow us to confirm whether the issue is email-related and continue assisting you without further delays.

      I look forward to your response.

      Kind regards,

    Viewing 5 replies - 1 through 5 (of 5 total)