NEEDS FIXING

  • linpin202

    (@linpin202)


    3 weeks, 6 days ago

    This app was working great for about an hour. Then suddenly the stuff that synced was no longer synced or would not sync. Then I go to my Etsy page and every item stock number was changed to 3, even the items that were variants so everything became out of wack. DO NOT DOWNLOAD UNTIL THIS IS FIXED. It would also reactivate the items I deactivated on Etsy.

    • This topic was modified 3 weeks, 6 days ago by linpin202.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krishna W – DPL

    (@krishna75)

    3 weeks, 6 days ago

    Hi there,

    Thank you for reaching out, and I’m really sorry to hear about your experience – I understand how disruptive this must be.

    To help us investigate this properly, could you please confirm a couple of details:

    • Were the products exported from WooCommerce to Etsy using our plugin before this issue occurred?
    • Are the stock changes (e.g., all items set to quantity 3) visible directly on your Etsy listings?
    • Did this happen immediately after any specific action (such as a sync, bulk update, or settings change)?

    Additionally, it would be very helpful if you could share:

    • A screenshot of the affected product(s) on Etsy
    • A screenshot of the same product(s) in WooCommerce, including SKU and inventory details

    This will allow us to compare both sides and identify what caused the mismatch, including why inactive items may have been reactivated. You can provide us with the required information on the email address : support@exportfeed.com.

    Once we have this information, we’ll prioritize the investigation and guide you toward a resolution as quickly as possible.

    Thank you for your patience – we’re here to help get this sorted.

    Best regards,

    Plugin Support Nirmal S – DPL

    (@nirmals)

    2 weeks, 6 days ago

    Hi @linpin202

    This is Nirmal, the Customer Support Lead here at WooCommerce Etsy Integration DPL. I hope you are doing well.

    Thank you for sharing your experience, and I am really sorry to hear about the issues you faced. We understand how concerning this must be.

    We would like to understand your case in more detail so we can assist you effectively. We have tested the scenarios you mentioned and our app whole process, and everything appears to be working as expected on our end, so this may be specific to your setup.

    To provide you with dedicated support and investigate this thoroughly, could you please reach out to us at support@exportfeed.com with a few examples of the affected products? Our team will review this on priority and work closely with you to resolve it.

    We are here to help and ensure everything is working smoothly for you.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this review.