Gerhard Potgieter
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce Shipping] Reprint Label?@merrybee77 just wanted to check if you managed to get the print button to show for your migrated labels? The option to print or re-print labels should look like this for migrated labels https://d.pr/i/aGbxsp
Forum: Plugins
In reply to: [WooCommerce Shipping] Addresses no longer auto-validateHi @grangep @harleec, sorry to hear you feel the new plugin is not meeting expectations.
Regarding address validation, in WooCommerce Shipping & Tax it was also not auto validated, it required a click to fix validation.
I do want to highlight that with WooCommerce Shipping address validation is not needed hence why it was moved to the sidebar, only if the carrier cannot figure out the address from the customer entered one will we prompt an error message that will then need your manual intervention.
I believe you will also be pleased to know that we are working on a new feature that will allow your customers to validate their addresses at checkout, this is very close to completion.
Hopefully this clarifies and changes your feelings towards the plugin.
Forum: Plugins
In reply to: [WooCommerce Shipping] Package name is no longer saved in label metaHi @grangep, thanks for reporting this, we are working on a fix for this.
Forum: Plugins
In reply to: [WooCommerce Shipping] Reprint Label?Hi @merrybee77, have you run the label migration yet? Doing this will migrate your labels from WooCommerce Shipping & Tax over to WooCommerce Shipping. Once the migration is complete the labels should show on the order, please note that the migration can take a while to complete depending on how many orders and labels you have purchased in the past.
Forum: Plugins
In reply to: [WooCommerce Shipping] Shipping payment processing takes 15 minutes.Hi @ppepin, sorry to hear you are experiencing issues. Processing payment for new labels should definitely not be taking 15 minutes.
While we try and get to the bottom of the issue, if you want to revert back to the old plugin you can simply just de-activate WooCommerce Shipping which will then return your functionality from WooCommerce Shipping & Tax.
I would also recommend you perhaps open an ticket via https://woocommerce.com/my-account/contact-support/ so we can get more details about your site and try and get to the bottom of what the issue for you might be.
Forum: Plugins
In reply to: [WooCommerce Shipping] Custom Packages Do Not Migrate@escwebs, would you be able to tell us where you are looking for your migrated packages? Saved packages have moved to the label purchase screen under the section “Saved Templates”.
Can you confirm if you are seeing your packages there?
Another thing to confirm is if your migration has completed, ie are you still seeing a message indicating that the migration is in progress? Depending on how many labels you have to migrate it can take a while to migrate everything over.
Hi @ctheory11, sorry to hear you are having issues.
In order for us to try and replicate the issue we will need a bit more information around all the setting you are entering, could you perhaps provide us with a screenshot? You can blur our any sensitive information like the street address and product names.
Could you also do a test with packages and try selecting one of the predefined carrier packages just to test if that enables the rates button for you?
Forum: Plugins
In reply to: [WooCommerce Shipping] Unable to Purchase Label for International OrderHi @tanikthegreat, sorry to hear you are having issues.
Could you kindly share some more details around the information you have entered before trying to get rates? More specifically screenshots of your items table as well as the customs section you have entered.
Thanks!
Happy to report that we have just released version 1.1.1 which fixes the issue.
Please update and let us know if you are now able to purchase international labels.
@brandonyoundt Thanks again for your patience and assistance in getting this resolved. I can confirm we have found a bug with the Get Shipping Rates button being disabled for international shipments, specifically to EU countries.
We are busy working on a fix and will get it released ASAP. We do apologise for the inconvenience this has caused.Hi @brandonyoundt, sorry to hear you are having issues. We are busy investigating and would just like to ask some clarifying questions.
- Regarding the missing packages, they should have migrated over, can you confirm whether the migration was perhaps still running when you checked the packages? IE was there a notice at the top of the page indicating the migration is still running?
- To test a theory of the Get Rates button being disabled, can you please confirm if this is still happening, and if so do a check by placing your cursor in the Total Shipment Weight field and then tabbing and see if this enables the button?
Forum: Plugins
In reply to: [WooCommerce Shipping] How to configure for “DDP” service (DHL Express)?Hi @drjx,
Unfortunately, DDP is not a DHL service we currently support, we are however constantly looking at expanding our supported services and carriers, so my suggestion would be to please log this as a feature request and if there’s enough interest we will explore this further.
Forum: Plugins
In reply to: [WooCommerce Shipping] The registration secrets sent by your site is empty.Hey @prince19makewebbetter, do you perhaps have any sort of coming soon plugin running on your site? The message you get is usually when something is blocking or removing data from the return request when you try and authenticate your connection.
As a temporary solution to connect your account I’d suggest you try disabling all plugins temporarily apart from WooCommerce and WooCommerce Shipping and then authenticate, after that you can enable all the plugins again.Forum: Plugins
In reply to: [WooCommerce Shipping] Alongside WooCommerce Shipping and TaxHey @hikmahdna, absolutely. This plugin replaces the shipping functionality from WooCommerce Shipping & Tax. Just ensure you are running version 2.7.0 or higher of WooCommerce Shipping & Tax.
If you have both plugins active at the same time just the tax functionality from WooCommerce Shipping & Tax will be enabled, and shipping will be enabled from WooCommerce Shipping (this plugin)
Hi @subhajitwisdm, you can use the following code snippet to up the maximum number of shipments for orders with large items from the default 5 to 10.
add_filter( 'wc_connect_max_shipments_if_quantity_exceeds_threshold', function( $max_shipments ) {
return 10;
} 10, 1 );