Gerhard Potgieter

DHL labels are only available for international shipments at this stage.

Hi @mindykatzen

You should already be able to “split” your shipments into different boxes and purchase separate labels for each as long as you account for all the items in your order across the different shipments.

The issue described here is to purchase additional labels once you have already purchased labels for all items on your order.

Hi @plcexchange, you’d be happy to know that since 1.3.0 we have added discounted UPS label purchases to WooCommerce Shipping. No needing to sign up for your own UPS accounts and configuring, this all just works through WooCommerce Shipping’s native label purchase functionality.

Hi @harleec

Yesterday, I installed the plugin and now I can’t get rid of the message, “Your shipping settings and label history…” I click the ‘X’ to clear the message, but it keeps coming back on every screen.

The notice is dismissed via an ajax request. Can you please use your browser inspector, go to the network tab and then with it open click the X again. It should show a call to admin-ajax.php . If possible screenshot us the Payload and Response tabs of that request so we can investigate why it is not dismissing for you.

When preparing to create a label, the rates are being retrieved for the previous package selection. Since I have to frequently change the package and/or weight, I have to wait for the plugin to finish retrieving the rates before I can make the change. Are you aware that you’re getting the rates before I’ve selected the package?

This is a feature to speed up label creation, if you do not want this you can disable the Remember last package selection setting under WooCommerce -> Settings -> Shipping -> WooCommerce Shipping.

Finally, one other issue is that the address validation at checkout doesn’t work. I entered two valid addresses, including my home address, and an error message is displayed. You can try the following address: 3136 West Border Links, Visalia, CA 93291.

I can confirm there seems to be a bug with checkout address validation, we will prioritise a fix. In the mean time there is also auto address validation when creating the label which should cover the address validation for now.

Hi @davidbaranek

I spent some time debugging this issue a bit more for you today. I believe the error might be related to us attaching an event listener in the address validation script to a global event. Since stripe is loaded via an iframe, the browser thinks we are also trying to attach to the stripe iframe events and thus throwing the CORS error.

It is worth noting that this is not an error in the sense that it would break any functionality, but I have created an issue for us to investigate and fix our event listening to only attach to events on the current page and not global events that will include iframes.

Since this is not a critical error I cannot guarantee when we will implement the fix, but I can mention that we have it logged and will get to it in due course.

Hope that helps and brings you some assurance.

Hi @lisaupdike, could you perhaps provide details as to what you are using the 2nd address line for? Address verification is done on the whole address, if you are using the 2nd line for entering non address related text then chances are good it will not verify.

That said, the destination address does not need to be verified in order to create a shipping label for it, the verification is just an extra step used to ensure the address you want to ship to is valid and know by the shipping carriers.

Hi @darkstarmagick, sorry to hear about your issues.

Please note that due to the Canada Post strike, USPS has temporarily suspended service to Canada. Please see this link for more information.

We will let you know once service resumes again.

@spi1199 See my video below on how I was able to purchase First Class for the package with your dimension. When I say custom package I mean you should not save it, the bug happens when you save the custom package. A fix should go out Monday.