khungate

Hi Ben,

The difference in order numbers could be because of a variety of factors/settings, can you verify a few things?

1. Please enable debug mode and review the logs for the Mailchimp for WooCommerce plugin for any messages that could indicate a failure.
2. Check which options are activated on the Audience page in Mailchimp, as these settings impact the sync.
3. Verify if the “Only sync subscribers” option is selected, which affects transactional customer data syncing.
4. Investigate any additional filters from your theme or custom plugins that could influence the sync process.
5. Examine your Order Data Storage settings, as they play a role in the data sync.

And yes, it’s recommended to remove any deprecated constants, such as DISABLE_WP_HTTP_WORKER, from your wp-config.php file to avoid potential conflicts. Before making these changes, ensure to back up your website and test its functionality afterward to ensure everything operates smoothly. This approach helps in maintaining your site’s integrity while we work towards resolving the issue.

Hi there, we just wanted to check back with you to see if this was still a problem with our latest plugin (v3.7 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi @madoxx, thank you so much for bringing up this idea! Sending a list of products from WooCommerce to Mailchimp directly is indeed a great suggestion. Although this isn’t a current feature of the Mailchimp for WooCommerce plugin, we truly appreciate your input and see the potential value it could bring to users like yourself.

We’ll definitely share this idea with our development team for consideration. While we can’t guarantee if or when it might be implemented, feedback like yours is crucial for us in identifying areas for improvement and new features that could enhance the e-commerce experience.

Thanks again for your suggestion and for supporting Mailchimp for WooCommerce.

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Hi @patrickthagaard, that sounds good. Please let us know if you need anything else. Happy to help anytime.

Hi there, we’re wondering if you should try running the WordPress Action Scheduler manually to see if things sync up correctly.

To run the WordPress Action Scheduler manually from the WordPress admin dashboard, you can follow these steps:

1. Navigate to the WordPress admin dashboard.
2. Go to ‘Tools’ and then ‘Scheduled Actions’.
3. Filter the list to show ‘Pending’ tasks.
4. Select a single pending task and click ‘Run’ to execute it manually.
5. Observe if the task runs successfully.

Also, if your website doesn’t get much traffic and you’re concerned about the timely execution of scheduled tasks, you might want to set up an actual cron job on your server or use a service like Uptime Monitor which can ping your site consistently throughout the day. This cron job can trigger the wp-cron.php file at regular intervals, ensuring that scheduled tasks are executed regardless of website traffic.

Please let us know if that works, if not maybe try a fresh uninstall/reinstall of the plugin using our latest version (3.7).