k3davis
Forum Replies Created
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Forum: Plugins
In reply to: [Google Doc Embedder] Unable to find document at original sourceHi miyarakira,
Your test page loads the document correctly for me in all major browsers. Perhaps the issue was already resolved?
There is a problem with Google connecting to some servers, but the error is different, specifically that it “took too long” to find the document, not that it’s “unable to locate.” This may have been part of the issue though that has since resolved. I’m not sure, but at any rate, it’s working from here.
Thanks for your thorough description of the problem and for reviewing the other forum threads first – that saves me as a one-man developer and support team a lot of grief. I appreciate it.
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] Unable to find document at original sourceMike,
I believe you may have answered your own question. Whether your site is internal or behind a firewall or public makes no difference whatsoever in this case, but the documents themselves must be publicly accessible, even if those locations are not published anywhere/linked to for general use. This is the first item in the FAQ and several other points of the documentation reference this. If I can’t download the file myself given the URL – if I happened by chance to know it – then Google probably can’t, either, in order to perform the document conversion.
If your issue sounds other please give some more details. Thanks!
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] NOTICE: Enhanced Viewer UnavailableT, You probably don’t want to use the shortcode as described above, but use the standard explanations from the documentation. There’s no need to use most of those shortcode attributes anymore with the profile functionality added in GDE 2.5.
That said, I’m really not sure if Google will index your document in this case or not. Normally on your own server you can exclude this via robots.txt or other means, but I don’t know how dropbox matter is indexed. When in doubt though I would err on the side of Google indexing whatever it can get its hands on that hasn’t been specifically excluded.
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] No menu in Edit page/postI haven’t seen this problem before on any version, and I’m running WP 3.5.2 with the latest version of the plugin. If that’s happening for you though it’s certainly not by design and I’d like to fix it if I can.
Is it affected if you disable editor integration? (On the “advanced” tab of GDE Settings).
Thanks,
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] With link?Hi,
You can do that, but you can create the link without any plugins. If you’d like you can use Google Viewer directly to generate the links.
https://docs.google.com/viewer
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] Only Stardard Viewer that works…It appears from the error message that the enhanced viewer is timing out. I find the page is extremely slow to load here in the US, which is where the Google servers perform the document conversion. If the contents don’t make the round trip within 15 seconds, you will receive this message. The standard viewer responds directly, while the enhanced viewer downloads the same and performs some conversions to it prior to display, so by nature it is a bit slower.
There are other reasons why this message may appear too, but this is most likely based on my own observation of how long it took for your site to load. To be more certain, you can enable diagnostic logging on the Advanced tab of GDE Settings, then load the page with the enhanced viewer again. When a diagnostic log exists there will be a link to view it beside the option on the Advanced tab (you may have to refresh that page to see it). The log should give a little more information about just exactly which step of the process failed.
More information about the diagnostic logging function is here.
Forum: Plugins
In reply to: [Google Doc Embedder] Post typeJohan,
Thanks for your work on this and for reporting it here. Should be useful in case anyone else encounters this!
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] Garbage ?Sorry I am not able to help more in your situation, but there are a good number of docx files that do work correctly, and the majority of documents do convert very well using this method. I expect the way in which your document is made or laid out is an unusual and problematic combination. Not to say it’s necessarily avoidable on your part, of course, but I’ve not seen a similar problem in several years of supporting this plugin, so I wouldn’t rule out an underlying cause in your document itself. The fact that other programs also struggle to render it correctly would support that diagnosis.
Best wishes,
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] Only Stardard Viewer that works…Can you give me the URL to an example? Maybe I’ll be able to tell what’s going on with that.
You can create a new viewer profile in settings and use it only on one test page, and post here or send me the link using the Support tab in GDE Settings.
Thanks,
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] Garbage ?I can see that the PDF renders correctly in pdf.js, but Google’s viewer isn’t handling it correctly.
Per my note above, I can only give you what Google gives me. Sorry!
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] Garbage ?It’s not quite possible for me to know exactly what the document is supposed to look like, but here is some general information that’s been mentioned on these forums for some time:
1) As far as the “accuracy,” the document to image conversion is handled by Google Viewer. If your document doesn’t work, or comes out ugly here, it will have the same effect when used with GDE.
2) Most Office 2013 files (.docx, .xslx, etc.) work normally, but some show “garbage” text and special characters. I typically recommend what you have done, either converting to the lower Office version or to PDF, when this occurs.
If you suspect there is something not right coming out of the plugin based on those two points, feel free to give a more thorough description or example. Thanks.
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] documents and power point no longer visableMaria,
There is no browser aware setting in GDE, so if it works in any browser it should work in all.
Please refer to the help page on this topic.
Forum: Plugins
In reply to: [Google Doc Embedder] Post typeJohan,
I haven’t used custom post types, but in order to use the shortcode in other areas that aren’t shortcode-aware the do_shortcode function sometimes works. May or may not apply to your situation.
Let me know what you find out.
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] Post typeHi there,
If shortcodes work in your custom post type at all, there’s no reason GDE shouldn’t work out of box in that situation. What problem are you having exactly? Do you see an error, or just the download link, or nothing at all?
Thanks,
Kevin
Forum: Plugins
In reply to: [Google Doc Embedder] Enhanced Viewer Not WorkingIn general moving documents isn’t going to break anything, so long as you update your File Base URL setting (if you use it) or your shortcodes to point to the right location. If the standard viewer works then I expect you’ve done this already.
Can you link to an example? Otherwise be sure to clear your browser cache as that’s the source of most issues like this.
Kevin