Jonathan Martínez

Hey @ceenee

Thank you for reaching out. The WP forums are meant to support the free version of Formidable Forms. Based on your description, you are using the Pro version. Could you open a new ticket here: https://formidableforms.com/new-topic/? We’ll be happy to help you over there.

Hey @danicelebic,

Thank you for the reaching out about this today.

1. For the issue with the confirmation not opening a new tab on mobile devices, could you post the form on a blank page and share it with me over here?. I want to further troubleshoot it.

2. I just tested Chrome on my desktop, and the pop-blocker of my browser setting stopped the new page from opening. Could you check this setting on your end?
https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DDesktop

3. For the email issue, please ensure that the “To” field in the email notification settings is set to the field id of the email address in your form. For example,

[10]

Where 10 is the field ID of the email field.

If using the [admin_email] does not work either. Please check the following:
https://formidableforms.com/knowledgebase/why-isnt-my-form-sending-emails/

Hey @chrys24

I apologize for the issue you experienced on your website. I just wanted you to know that CAPTCHA solutions are optional and should not cause this issue if they are missing.

This error message indicates that there is a keyword in the “Disallowed Comment Keys” box that can be found on the Settings > Discussion from your WordPress Dashboard – or that a 3rd party spam protection plugin has hooked into this same functionality.

Please check that this box is empty – even deleting any errant spaces – and see if that helps.

If not, please temporarily disable any other spam protection plugins (Cleantalk, Akismet, Jetpack, etc.) to test if the form submits correctly. Once you identify which plugin is causing the issue, you can update the settings within that plugin.

More information about this error message can be found in our documentation here: https://formidableforms.com/knowledgebase/add-spam-protection/#kb-your-entry-appears-to-be-blocked-spam.

Hey Tison.

I’m glad you found the culprit of the issue. Let us know if there is anything else we can help with.

Hey Anna,

You can do this by using the following URL pattern with the [id] shortcode in the message:

<a href=https://your-website.com/wp-admin/admin.php?page=formidable-entries&frm_action=show&id=[id]"> Go to entry </a>

Let me know if that helps.

Hey there,

Thank you for reaching out about this today.

The most common reason we see for this is related to slow PHP emails from web servers. Could you turn off the email notification action on the form settings and test if the form is submitted more quickly?

If this solves the speed issue, install an SMTP plugin to avoid using your webhost email servers.

Best,

Hey,

Thank you for reaching out about this.

Faisal is right. When Akismet or any other spam tool flag a submission as spam, Formidable Forms won’t allow the entry to be submitted. Only the non-spam entries will be available for you to review.

Let me know if there is any other question I can help with.

Hey there,

Thank you for reaching out about this today. We support the free version on the forums. Since you’re running the pro version, could you create a new ticket here: https://formidableforms.com/new-topic/?

Best,
Jonathan