Jonathan Martínez

Hey there,

Pre-sales questions related to the Pro version are not answered here. Could I ask you to please open a presale ticket in our helpdesk instead so we can help with this? https://formidableforms.com/new-topic/

Thank you!

Thank you for confirming this. I just want to assure you there is no limits on the free plugin.

In order to take a deeper look into the issue and, if possible, take a look into your site, could you create a new ticket here: https://formidableforms.com/new-topic/?

This way, you can share more information with us without the risk of exposing sensible info to the public.

Best,

Hey @marcdegagnelob,

Support for Formidable Forms Pro features is limited to paid users. Our Support Policy specifies we only provide support to the license holder—the individual who purchased the license.

I understand the owner of the licenses is unknown. We have seen many cases similar to yours. I recommend to your client to buy their own license. This way, they can have access to support without the need for third parties.

Since the issue is related to the file upload field and permissions, the Basic Pro license should be enough.

Best,

Hey @marcdegagnelob

Thank you for reaching out to us today! We support the Lite version on the WordPress forums. Based on the details you shared, you’re using the Pro version. Could you create a new ticket on the following link?

https://formidableforms.com/new-topic/

We’ll be happy to assist you over there.

Best,

Hey @abidefiler

Thank you for reaching out to us today! We support the Lite version on the WordPress forums. Based on the details you shared, you’re using the Pro version. Could you create a new ticket on the following link?

https://formidableforms.com/new-topic/

We’ll be happy to assist you over there.

Best,

Hey Arie,

Thank you for sharing those links. The issue is coming from a CSS rule of the Elementor plugin.

Could you add the following CSS snippet on Formidable > General Settings > Custom CSS?

.with_frm_style .frm_top_container .frm_primary_label {
	text-decoration: none !important;
}

Let me know if it works.

Best,

Hey @arie007

Thank you for reaching us about this today!

This sounds like a CSS/Theme conflict. Could you share the name of the theme you’re using? Also, could you share a link to the form?

Best,