Syde Jamie

Hi @keithrolly ,

We have reached out to you privately.

It is also important to note that since integrating reCAPTCHA, we haven’t seen a single fraud-related incident reported on our support board. Based on that, I would recommend using a slightly higher threshold score in the settings for stronger protection. At the moment, I’m not seeing CAPTCHA scripts on your site.

Please go to: WooCommerce → Settings → Integration → WooCommerce PayPal Payments CAPTCHA

Or open directly: https://www.achamilton.co.uk/wp-admin/admin.php?page=wc-settings&tab=integration&section=wppc

Best Regards,
Jamie

Hi Matteo,

Glad to hear that. Switching from shortcodes to the WooCommerce Checkout block often resolves payment and compatibility issues because the plugin’s blocks module and compatibility checks are optimized for block-based checkout.

If you’re happy with our support, feel free to leave a quick a review on WordPress — it means a lot to us now.

Best Regards,
Jamie

Hi @naturalhealerau ,

Thank you for your kind words, we are glad to be able to help. Feel free to reach out to us if you have any questions.

Best Regards,
Jamie

Hi @captaincrank ,

Thank you for reaching out to us, we are here to help.

We require further information to investigate the issue you reported. The plugin does not currently enforce a maximum length on the refund reason field.

We would like to take a further look at the logs. If you have our plugin’s logging feature enabled, you can retrieve these logs from the path:
Access the WooCommerce > Status > Logs section, and proceed to choose the most recent “woocommerce-paypal-payments” file associated with the date of the failed refund. Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail.

Lastly, we also require your most recent system status report. Please follow these steps to share your system status report with us:

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @whichtransfers ,

We can see the issue on your checkout page. To move forward, we recommend performing a standard conflict test to rule out compatibility issues:

1. Switch to the Storefront theme Temporarily activate the default Storefront theme to check if the current theme is blocking or causing the issue.
2. Disable all other plugins Deactivate all plugins except for WooCommerce and PayPal Payments. You may use the Check Conflicts plugin to perform this easily.
3. Try again to complete an order Check if the same issue happens.
4. Re-enable plugins one by one If the problem is resolved in the minimal setup, start re-enabling your plugins one at a time. Test after each activation to identify which one is causing the issue.

If the problem persists even in a clean environment with the default theme and no other plugins, please let us know.

Best Regards,
Jamie

Hi @tallpaulpdt ,

Thank you for reaching out to us, we are here to help.

We checked your site and we can see the advanced card payment options were loaded. However, WP Rocket and similar plugins can break PayPal scripts; the plugin attempts to exclude its scripts from caching, but manual exclusions may be needed.

Can you confirm if the Advanced Card Processing option is now showing for you?

Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @yuliandesign ,

Thank you for reaching out to us, we are here to help.

This is a PSD2 Strong Customer Authentication (SCA) issue. The plugin supports 3D Secure (3DS) to meet SCA, but it must be configured correctly. French banks often require SCA, so if the transaction isn’t presented with 3DS, it’s declined.

However, we require your full system status report to investigate further. Please follow these steps to share your system status report with us:

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @tendenzeshabbychic ,

Thank you for reaching out to us, we are here to help.

Intermittent pre-capture stops can occur if the processing lock cannot be acquired, if the order isn’t ready (e.g., 3DS pending depending on the payment method), if a card capture validator throws, or if frontend JS optimization interferes with the on-approve flow. However without the system status report and related logs, it is not possible to determine the root cause of the issue.

There are known compatibility issues with LiteSpeed Cache. Exclude the PayPal SDK script and plugin JS assets from LiteSpeed JS delay/defer/combine/minify. Ensure the checkout page (including the wc-ajax=ppc-approve-url endpoint) is excluded from all optimization.

To help us investigate further, please follow these steps to share your system status report with us:

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie