Syde Jamie

Hi @9ball ,

Thank you for reaching out to us, we are here to help.

To move forward, we recommend performing a standard conflict test to rule out compatibility issues (you can also use the Check Conflicts plugin to quickly enable/disable plugins for your specific IP):

1. Switch to the Storefront theme Temporarily activate the default Storefront theme to check if the current theme is blocking or causing the issue.
2. Disable all other plugins Deactivate all plugins except for WooCommerce and PayPal Payments. You may use the Check Conflicts plugin to perform this easily.
3. Try again to complete an order Check if the same issue happens.
4. Re-enable plugins one by one If the problem is resolved in the minimal setup, start re-enabling your plugins one at a time. Test after each activation to identify which one is causing the issue.

If the problem persists even in a clean environment with the default theme and no other plugins, please let us know.

Best Regards,
Jamie

Hi @aaronsingler ,

In your case, the Pay Later Messaging section did not appear – as we have mentioned in our earlier response, when this happens, you have to reset the connection:

• Go to WooCommerce > Settings > Payments > PayPal > Settings
• Click “Disconnect”.
• Tick “Start over” when prompted.
• Complete the onboarding again.

If it still does not work for you, you can also install this fixing package. Let us know how it goes.

Best Regards,
Jamie

• This reply was modified 1 month, 3 weeks ago by Syde Jamie.

Hi,

Thank you for reaching out to us, we are here to help.

The plugin enqueues reCAPTCHA scripts on product pages because it renders the v2 container and prepares for potential express checkout buttons.

To disable reCAPTCHA on Product pages only, you can add this code to your theme’s functions.php or use a simple code snippet plugin:

add_action('wp_enqueue_scripts', function() {  
    if (is_product()) {  
        remove_action('wp_enqueue_scripts', array(  
            WC()->integrations->get_integration('ppcp-recaptcha'),  
            'enqueue_scripts'  
        ));  
    }  
}, 9);

Since you had card testing attacks, we would suggest keeping the reCAPTCHA as it protects the PayPal REST endpoints. Disabling reCAPTCHA on product pages won’t affect checkout protection – it will still be active on cart and checkout pages where actual payment processing occurs.

Let us know if you have further questions.

Best Regards,
Jamie

Hi @enwikuna ,

Thank you for the screenshot, however we clearly need more information to properly understand the problem. We suggest you to contact us directly for further assistance. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @hmmcrunchy ,

We received your request and we are already in the process of working through the issue with you. Indeed, in the latest version of the plugin, Pay Later is enabled by default for new integrations, it is intentional to help merchants.

Best Regards,
Jamie

• This reply was modified 2 months ago by Syde Jamie.

Hi @hastibe ,

Thank you for reaching out to us, we are here to help.

Indeed, in the latest version of the plugin, Pay Later is enabled by default for new integrations and may appear on the home page, shop, or product pages. But of course, you can disable it entirely or adjust it to your preferences. It will not re-enable itself again during future updates. Once you disable Pay Later, your preference will be respected going forward. There are two main options:

1. Disable via plugin settings
Go to:  WooCommerce > Settings > Payments > PayPal
Then look for a Pay Later Messaging sections/tab. There, you can disable messaging entirely or fine-tune where it appears (homepage, product pages, cart, etc.). Remember to use a ‘Save’ button.
This setting will appear depending on your merchant eligibility. If you do not see this settings tab, you may use the next option.

2. Disable via code snippet
If you’d prefer to disable it through code, you can use the following filters in your theme’s functions.php file or a custom plugin:

add_filter('woocommerce_paypal_payments_product_buttons_paylater_disabled', '__return_true');  
add_filter('woocommerce_paypal_payments_buttons_paylater_disabled', '__return_true');  

This will remove both the Pay Later buttons and the Pay Later messaging across your site. If you’re unsure which method fits best or if you still see it after applying changes, just let us know and we’ll clarify further.

Best Regards,
Jamie

Hi John,

Thank you for reaching out to us, we are here to help.

If the subscriptions were paid via PayPal, we expected to see the PayPal transaction ID in the order notes.

We would require more information to properly diagnose the problem. We would like to first request for the latest system status report. Please follow these steps here:

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @voodoocreative ,

Thank you for reaching out to us, we are here to help.

The “track package” button appears in PayPal emails when tracking data is sent to PayPal’s tracking API. The tracking system can be disabled using filters:

add_filter( 'woocommerce_paypal_payments_sync_wc_shipment_tracking', '__return_false' );  
add_filter( 'woocommerce_paypal_payments_shipment_tracking_enabled', '__return_false' );

It is important to note that once tracking sync is disabled, no tracking information will be sent to PayPal. Let us know if that is expected. We’d be happy to answer if you have further questions.

Best Regards,
Jamie