Failed orders

  • Resolved vivinmetaweb

    (@vivinmetaweb)


    1 month, 1 week ago

    Hi Team,

    Recently, we have been receiving failed orders from genuine customers.

    We have already enabled reCAPTCHA in the WooCommerce PayPal Payments settings; however, the issue persists and customers are still experiencing failed transactions.

    Could you please review this issue and advise on the possible causes and steps to resolve it?

    Looking forward to your support.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    1 month, 1 week ago

    Hi @vivinmetaweb,

    Thank you for reaching out to us, we are here to help.

    Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Best Regards,
    Jamie

    Thread Starter vivinmetaweb

    (@vivinmetaweb)

    1 month ago

    Hi Team,

    Thanks for the reply. we have raised ticket on the paypal inpsyde with website system report.

    Please check and reply asap.

    Thanks.

    Plugin Support Syde Jamie

    (@jamieong)

    1 month ago

    Hi @vivinmetaweb ,

    We have responded to you directly. We will mark this ticket as closed.

    Best Regards,
    Jamie

Viewing 3 replies - 1 through 3 (of 3 total)

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