Syde Jamie

Hi @paddletroke ,

Thank you for reaching out to us, we are here to help.

We would require more information about the issue that you are facing. Please follow these steps to share your system status report with us:

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @bleulundi ,

Thank you for reaching out to us, we are here to help.

When updating from version 2.x or 3.x to 4.x by manually uploading the .zip file through Plugins → Add New → Upload Plugin or via Dashboard → Updates, WordPress may display a fatal error at the bottom of the “Update completed” page and send an automated email to the site administrator with the subject “Your site is experiencing a technical issue”.

Can you please follow these steps to share your system status report with us:

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @justideaagency ,

Thank you for reaching out to us, we are here to help.

We would like to investigate further. To speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @wordpress_ian ,

Thank you for reaching out to us, we are here to help.

The PAYER_CANNOT_PAY error occurs during PayPal order creation and causes orders to remain in “awaiting payment” status. This is typically a PayPal-side issue related to the payer’s account (declines, restricted account, failing PayPal’s risk assessment or insufficient funds).

We would require more information. Please follow these steps to share your system status report with us:

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

We would also like to request the logs related to these failed orders – you can retrieve these logs from the path:
Access the WooCommerce > Status > Logs section, and proceed to choose the most recent “woocommerce-paypal-payments” file associated with the date of the failed order.

Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail.

Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie

Hi @mbuchanan1980 ,

We appreciate your kind words and glad that we manage to assist you. Please do not hesitate to reach out to us if you have any questions.

Best Regards,
Jamie

Hi @photon1 ,

Thank you for reaching out to us, we are here to help.

PayPal is discontinuing the SEPA Direct Debit JSSDK button implementation, which is a change initiated by PayPal rather than the plugin. This transition is beyond the plugin’s control. Our development team is actively working on a new SEPA integration scheduled for Q2 release that will provide enhanced reliability, following the same architecture pattern as other separate Alternative Payment Methods (APMs) in the plugin.

As there are currently no UI controls for this button, it can be disabled with a code snippet if you prefer to hide it until the new SEPA integration is available:

add_filter( 'woocommerce_paypal_payments_sdk_disabled_funding_hook', function( $disable_funding, $flags ) {    
    $disable_funding[] = 'sepa';    
    return $disable_funding;    
}, 10, 2 );

Let us know if you have further questions.

Best Regards,
Jamie

Hi @redwingbooks ,

Thank you for reaching out to us, we are here to help.

To speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie