DSP2 issue

  • Resolved yuliandesign

    (@yuliandesign)


    1 month, 1 week ago

    Greetings.
    Lately, I’ve been having problems with some clients in France. Their payments aren’t being accepted, neither by card nor directly from their accounts. I’ve requested support from PayPal, but it’s been terrible and to no avail. They expect my numerous clients to request support from PayPal France for this problem, which isn’t a solution.
    One of them consulted with their bank and was told it was a DSP2 issue.
    Below is the response the bank gave my client:

    “European standard DSP2 requires that the merchant present the transaction with strong authentication (Sécuripass/Sécuricode). This is not the case for this transaction. Solution: The problem originates from the merchant’s website; the client must renew their account or contact the merchant directly.”

    I’m not sure if it’s a problem with the plugin or some setting… Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    1 month, 1 week ago

    Hi @yuliandesign ,

    Thank you for reaching out to us, we are here to help.

    This is a PSD2 Strong Customer Authentication (SCA) issue. The plugin supports 3D Secure (3DS) to meet SCA, but it must be configured correctly. French banks often require SCA, so if the transaction isn’t presented with 3DS, it’s declined.

    However, we require your full system status report to investigate further. Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Best Regards,
    Jamie

    Thread Starter yuliandesign

    (@yuliandesign)

    1 month, 1 week ago

    Hello, this is the system report and I have also contacted you through the form mentioned, thank you.

    https://privatebin.syde.com/?4f545811a2f62d7d#D5UHJtTMBbYNqbEx2cVgEJRvTfbURmXjRnRwg7CELBBS

    Thread Starter yuliandesign

    (@yuliandesign)

    1 month, 1 week ago

    I’ve also run many tests with the PayPal sandbox using test cards in “3D Secure test scenarios.” Sometimes the payment is processed, and sometimes it isn’t. I tested the cards listed under “Test Case 1: Successful Frictionless Authentication” for “France.”

    Visa: 4147044347484424

    Mastercard: 5131016099426568

    CB Visa: 4973730096543597

    CB Mastercard: 5294692013549108

    Amex: 377451301969853
    1. I try to pay with one of my valid PayPal cards (Visa: <code class=””>4147044347484424), and the result is the following error:
    Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/api/rest/reference/orders/v2/errors/#INSTRUMENT_DECLINED

    2. Then, on the same interface, I try to pay with one of the cards I’ve already verified works (4020028203878540 — 01/2028 — 095), and this time it gives an error. It’s as if something is stuck in the temporary files.

    Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again.
    Plugin Support Syde Jamie

    (@jamieong)

    1 month, 1 week ago

    Hi @yuliandesign ,

    Thank you, we will respond to you directly via the support request.

    Best Regards,
    Jamie

Viewing 4 replies - 1 through 4 (of 4 total)

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