Jade

Hello @sarawgeek,

This usually happens when there are HTML tags in the form that are not properly paired and closed. When you get the chance, please double-check the pages and make sure that each tag that need to be closed have their closing tag.

In case you need further help, could you please drop us a line through our contact page?

From there, our support team will be able to take a closer look at your request.

Thanks!

Hello @josephskewes,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

Thanks!

Hello @pkonings,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

Thanks!

Hello @twibi,

Thanks for giving it a try. Can you please setup debugging if you can find any error that might point to the main source of the issue?

Please follow the guide here.

I hope this helps.

Hello @wesleyj,

We currently do not have a built-in way to hide the guide text for fields and we also do not have a repository of classes and IDs used in WPForms so the best option would be to use the code inspector of the dev tools to get the correct ID/class.

We also have this tutorial you can check out to get started on styling WPForms here.

But specifically for the length limit text, you can add the CSS:

.wpforms-field-limit-text {
    display: none !important;
}

Here’s a screenshot of the code inspector: https://a.supportally.com/qEnj9k

In case it helps, here’s our tutorial with the most common ways to add custom code like this.

For the most beginner-friendly option in that tutorial, I’d recommend using the Code Snippets plugin.

I hope this helps!

Hi @leipsyart,

I’m sorry to hear that you’re having issues with email delivery.

To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps!

Hi @metrosoccerny,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

Thanks!

Hi @mridulmet,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

Thanks!