Results limited by WP Lite?

  • Resolved metrosoccerny

    (@metrosoccerny)


    5 years, 8 months ago

    Is there a limit to the number of people who can respond to a form you have created in WP lite?

    I have a form that works well for our clients (soccer players) but after an hour or so, the results stop being transmitted to my email address. I have checked the spam folders and they are OK.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Jade

    (@jadeam)

    5 years, 8 months ago

    Hello @metrosoccerny,

    There is no limit on the number of entries that can be sent through your forms.

    You are most likely having issues with email delivery.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely due to server configuration issues and/or strict email spam prevention settings that are wrongly detecting the notification emails as spam.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps 🙂

    Jade

    (@jadeam)

    5 years, 8 months ago

    Hi @metrosoccerny,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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