Dat Hoang's Replies - page 33

Forum Replies Created

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Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] JetPack 500 Error

Dat Hoang
(@htdat)

8 years, 3 months ago

Hi @bspiller,

We are so sorry for this inconvenience.

I’d like to ask for more info on your site to try to figure out what’s happening.

Could you contact us via this contact form and mention this thread?

Forum: Plugins
In reply to: [Woo Viet - WooCommerce for Vietnam] Thiếu ” Phường “

Plugin Author Dat Hoang
(@htdat)

8 years, 3 months ago

Hi,

Thực ra mục phường không phải là mặc định và để thêm mục đó vào thì cần có dữ liệu phù hợp.

Trong khi đó, để pull dữ liệu phường vào trong website thì mình chưa tìm được một cách hiệu quả, nên hiện tại mình chưa tìm ra cách để đưa vào.

Nếu bạn có khả năng code, bạn có thể sử dụng hook này để customize địa chỉ theo ý bạn.

http://hookr.io/filters/woocommerce_localisation_address_formats/

Còn đây là đoạn code ở trong plugin đang sử dụng, bạn có thể tham khảo thêm.
https://github.com/htdat/woo-viet/blob/1.3.1/inc/class-wooviet-provinces.php#L33-L39

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Top Post Short Code

Dat Hoang
(@htdat)

8 years, 3 months ago

Hi,

1. Top Post only for Post, exclude Home Page, Pages etc.
2. Limit the number of displayed posts, ex 5 top post only.

You can use this shortcode with two parameters: count and types.

[jetpack_top_posts_widget title="Top Post" count="10" types="post"]

3. Display date under the title top post

Please use the filter in this guide https://jetpack.com/2016/01/12/hooks-customize-top-posts-pages-widget/ – the “Add data before or after each post in the widget” section.

4. Source full of Top Post parameter for shortcode

You can see all parameters here
https://github.com/Automattic/jetpack/blob/5.7.1/modules/widgets/top-posts.php/#L457-L465

5. how to customize top post? font size, color etc

As you see here http://cld.wthms.co/umHWId, please use the CSS class “jetpack_top_posts_widget” for customizing it.

Cheers,

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Publizice is not working anymore.

Dat Hoang
(@htdat)

8 years, 3 months ago

@shiftaction

Thank you for submitting the ticket.

I’ve replied you. Please keep in touch with us via the ticket.

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] How do I cancel my Jetpack so it doesn’t renew?

Dat Hoang
(@htdat)

8 years, 3 months ago

As I understand you have a Jetpack paid plan?

In this case, please cancel it in https://wordpress.com/me/purchases

If you have any issue in doing this, could you post your site URL here, so I can have a look?

If you want it to remain private, you can also contact us via this contact form:
Contact Support

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Inexistent Folder

Dat Hoang
(@htdat)

8 years, 3 months ago

Please use a FTP client (https://codex.wordpress.org/FTP_Clients) to access the wp-content/plugins folder and delete the “jetpack” folder inside.

If there is any issue in doing this, I suggest contacting your hosting provider to get help.

After that, you can follow this guide to install and active Jetpack https://jetpack.com/support/installing-jetpack/#installation

Note: you should do all the things above on your desktop.

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Image sizes for HiDPi/Retina displays?

Dat Hoang
(@htdat)

8 years, 3 months ago

Hi @mattv,

I am asking Jeremy to answer this issue for you.

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Turning off Content Options support?

Dat Hoang
(@htdat)

8 years, 3 months ago

Hi,

It’s working for me immediately. I am using a default theme – Twenty Fifteen.

Is there any chance that your current theme is having the same filter?

Please try to disable other plugins except for Jetpack, and switch to a default theme. Let us know if the issue is still there.

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] This site cannot be accessed

Dat Hoang
(@htdat)

8 years, 3 months ago

Hi,

I’ve run this command across servers and the results are different.

curl -A "Jetpack by WordPress.com" -d "<methodCall><methodName>demo.sayHello</methodName></methodCall>" http://www.chrisonline.at/xmlrpc.php

1. From my personal VPS in Singapore: the result is good.
2. From a VPN with the IP address in Austria (the same country with your hosting): the result is good.
3. From our WordPress.com servers in US: the result is 404.
4. From my personal IP address in Asia: the result is 404.

Based on these results, I guess that your hosting provider is blocking IPs for some specific countries.

Can you please reach them again regarding this issue?

If they still say everything is fine, please let us know how we can contact them.

Cheers,

Forum: Reviews
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Another update, more broken sites
Dat Hoang
(@htdat)

8 years, 3 months ago
Hi Michael,

Thanks for your information.

We’re curious about what the errors are. Please follow the following steps, then send us the errors in this contact form because the log may contain the sensitive info.

https://jetpack.com/contact-support/?rel=support

—-

Please add the following code to your site’s wp-config.php file?
```
define('WP_DEBUG', true);

if ( WP_DEBUG ) {
 
        @error_reporting( E_ALL );
        @ini_set( 'log_errors', true );
        @ini_set( 'log_errors_max_len', '0' );
 
        define( 'WP_DEBUG_LOG', true );
        define('WP_DEBUG_DISPLAY', false);
        define( 'CONCATENATE_SCRIPTS', false );
        define( 'SAVEQUERIES', true );
 
}
```
Once you’ve done that, navigate to your site, try loading a few pages, and then check the wp-content/debug.log file for error messages.

Send me the resulting log file, and then replace:

define('WP_DEBUG', true);

… with this:

define('WP_DEBUG', false);

… in your wp-config.php file.

Thanks!
- This reply was modified 8 years, 3 months ago by Dat Hoang.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Top Post Short Code

Dat Hoang
(@htdat)

8 years, 3 months ago

Hi there,

Please use this shortcode, which is mentioned here https://jetpack.com/support/extra-sidebar-widgets/top-posts-pages-widget/#shortcode

[jetpack_top_posts_widget]

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Optimization for mobile devices

Dat Hoang
(@htdat)

8 years, 3 months ago

Thank you for reporting those issues.

If you have any other Jetpack issues, please start your new thread, as per the Forum Welcome?
https://wordpress.org/support/plugin/jetpack#new-post

Thank you!

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Custom Thumbnails for Portfolios

Dat Hoang
(@htdat)

8 years, 3 months ago

Hi,

In this case, using CSS will distort your portfolio images.

A simple way is that using the square images for your portfolio featured images.

Cheers,

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] This site cannot be accessed
Dat Hoang
(@htdat)

8 years, 3 months ago
Hi Chris,

> Why the double “xmlrpc.php” at the end?

I replied the wrong link but in general, it’s still the issue here with 404 errors when our WordPress.com servers try to interact with your site via the XMLRPC file.

This is what you can see from our end.

Link: http://cld.wthms.co/RtcWrB

This means your hosting is blocking our IPs to the XML-RPC file. Please double check with them and see if there is any IP in our ranges in their blacklist.

https://jetpack.com/support/hosting-faq/
- This reply was modified 8 years, 3 months ago by Dat Hoang.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Turning off Content Options support?
Dat Hoang
(@htdat)

8 years, 3 months ago
Hi,

As I understand, you’re trying to use this feature
https://jetpack.com/support/content-options/

Based on the code here https://github.com/Automattic/jetpack/blob/5.7.1/modules/theme-tools/content-options/customizer.php#L208 , you can leave the comment is empty or simply not include it in the array.

I’ve tested the following code for the post-details array and it works.
```
    'post-details'       => array(
        'stylesheet'      => 'themeslug-style', // name of the theme's stylesheet.
        'date'            => '.posted-on', // a CSS selector matching the elements that display the post date.
        'categories'      => '.cat-links', // a CSS selector matching the elements that display the post categories.
        'tags'            => '.tags-links', // a CSS selector matching the elements that display the post tags.
        'author'          => '.byline', // a CSS selector matching the elements that display the post author.
        // comment out this line 'comment'         => '.comments-link', // a CSS selector matching the elements that display the comment link.
    ),
```

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