helened
Forum Replies Created
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Thank you for pointing this out.
Wassup is an excellent tool for monitoring real-time visitor activity and for accurate short-term site analysis, but it collects a lot of data and it’s database can grow large quickly, depending on a site’s popularity. WassUp data should be purged regularly to avoid potential problems with table size limitations that affect server performance.
Plugin users can use Wassup’s built-in automatic delete option or do a manual delete of old Wassup records to keep it’s table size down (see: Wassup Options >> Manage Files&Database Tab).
My guess is that you either have a configuration problem or there’s a 3rd-party application installed that is deliberately obscuring IP addresses. The former could be caused by a badly configured proxy server. The latter could be caused by your ISP, if you are in a locale where it is illegal to store visitor IP addresses.
Before we can fix it, we need to know if WassUp is recording the correct IP address, but not showing it. Click “view raw table” on a single record in visitor detail and copy and paste the data here or, if you are worried about security, send it to me at techfromhel (at) gmail (dot) com.
In visitor detail, “Mark IP” highlights all visit records from that IP. Once “marked”, those IPs will stay “highlighted” for new date ranges, new searches, and new filter selections, until you “mark” a new IP or until you “Unmark IP”, or until you delete all “marked” records.
You can delete ALL “marked” records (in the selected range) by clicking the “X” icon on a single highlighted record.
Thank you for reporting this. Can you tell us a little about your server configuration to help us isolate and fix the cause of this error? Thank you.
- WordPress version: (2.2.x – 3.4.x) ?
- PHP version: (4.3 – 5.4)?
- MySQL version: (4.1 – 5.6)?
- MySQL storage engine: (MyISAM, InnoDB, or other)?
- Host server platform: (Windows, Linux, or other)?
Hi Javier,
Thanks for using WassUp.
To fix Wassup chart’s x-axis overcrowding, you need to change the default screen resolution setting in Wassup-Options. Go to WordPress Admin and navigate to Wassup >> Options and select a higher resolution for “Default Screen Resolution”. A value of 1024 or 1200 should fix the problem.
As for the maps, unfortunately Google has obsoleted the v2 api that WassUp currently uses and is no longer assigning an api key to users. This will be fixed in the next revision of Wassup, however, if you can’t wait, there is a work-around here:
http://www.wpwp.org/forums/topic/google-maps-api#post-1494You need to manually remove “wassup” folder from your “/wordpress/wp-content/plugins” directory.
You can do this by connecting to your web host via a ftp client on your PC or go to your web host control panel, open the File Manager and navigate to “/wordpress/wp-content/plugins/” sub-directory which is located in “www_root” or “public_html” directory, then delete “wassup” folder.
Forum: Plugins
In reply to: [WassUp Real Time Analytics] [Plugin: WassUp] Error with google maps api keyTry generating a new Google Maps v2 API key using these instructions: http://www.wpwp.org/forums/topic/google-maps-api#post-1494
Wassup may not be detecting logged-in users because of a membership plugin. Do you have a membership or user management plugin installed in your copy of WordPress? If so, please post the name of that plugin here.
Forum: Plugins
In reply to: [WassUp Real Time Analytics] [Plugin: WassUp] Raw Data Pop Up Not WorkingThe ‘view raw table’ issue may be the same one reported about ‘top stats’ on wpwp.org forums. Updating jquery in WassUP will not fix it. WassUp uses WordPress’ jquery since revision 1.8 and the copy of jquery in WassUp’s package is solely for backward compatibility with WordPress 2.2 thru 2.6.
Try the suggestion given in that forum.
Thank you for reporting this. The problem lies with the new Google!Maps version 3, which is incompatible with WassUp 1.8.3. WassUp runs on Google!Maps v2 and requires an API key. To see Wassup-SPY map, you must sign up for the API key even though Google says you no longer need one.
To sign up for a v2 API key, go to Wassup-Options >> “Spy Visitors Settings”. Click the link for the Google!maps API key, then scroll to the bottom of the page to generate an API key for your website. Enter that key in WassUp-Options and you should be good to go.
p.s: If you recently changed your domain name, you need a new API key for the new domain.
Forum: Plugins
In reply to: Most accurate stats plugin? My results of Wassup-Slimstat-Statpress@zarkoviz. If you are not wedded to WP-Supercache, there are a couple other cache plugins that users say work well with Wassup. See Wassup FAQ. I use Quick-Cache with Wassup, myself, with no drop in stats.
Thanks for reporting this. It is likely that WP-ECommerce is forcing visitors’ browser to automatically reload the index page with the extra settings on the URL and that is why Wassup is recording them as hits.
I will check into why Wassup’s exclusion is not working with these URLs and look at compatibility issues with WP-ECommerce.Forum: Plugins
In reply to: Most accurate stats plugin? My results of Wassup-Slimstat-StatpressI am not sure why the other plugin’s stats are so low in your tests, but I can tell you that Wassup’s numbers are the most accurate for 3 reasons:
- it does not depend on javascript (can be disabled by visitors),
- it tracks and stores a record of each visit, not update running counts only, and
- it records all posts and page requests, excluding WordPress admin pages, and including 404, feed, and “robots.txt” requests, spam, and hack attempts.
Wassup is an excellent tool for monitoring visitor activity and for accurate short-term site analysis. However, Wassup’s database can grow large quickly, depending on a site’s popularity, so most Wassup users purge Wassup data regularly using it’s built-in automatic delete option. For this reason, Wassup is best for website owners who are more interested in seeing accurate data about recent and spiking trends on their website rather then viewing long-term (outdated) information.
Forum: Plugins
In reply to: [WassUp Real Time Analytics] Change request – remove "DELAYED" insertsThank you for alerting us to this issue with “delayed insert” on shared servers. “Delayed Insert” has improved WassUp’s performance since it was added over 2 years ago, but we were unaware that it had any significant adverse affect on the overall performance of shared servers. Once we have verified this, we will change WassUp code to remove this as a default settings and turn it into a performance improvement option only for users on dedicated servers.
An update has been written and is being tested right now. It will be released soon, barring any hiccups.