gowebsol

To get your reviews back , roll back to version 2.4.8 using these instructions: https://wordpress.org/support/topic/how-to-downgrade-to-2x?replies=9

This is temporary fix while we address the issue. As of today we have version 3.02 ready. It addressed the lost reviews issue. We are testing it first and will release it ASAP when it’s ready.

Hi folks. We are actively working on a fix for the “missing reviews” issue. For now rolling back to version 2.8 is the best option. Very sorry for the confusion, frustration, and stress. We hate it when things break too 🙂

Like @pcss said, roll back instructions here: https://wordpress.org/support/topic/how-to-downgrade-to-2x

@bobbybrown235 – We have day jobs, this is a free plugin, and this is a community forum. Have a little patience…and ask nicely.

Also, the more information you provide, the easier it is to help you. Nobody replying? It’s hard when you don’t provide some relevant details, like the version of the plugin you are using, other plugins you have activated, theme you are using, how long it’s been installed vs. you just installed it, etc. Let’s start there, then we’ll see what we can do to help.

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Hi folks.

Thanks for your patience while we sort out the issue with missing reviews after upgrade. For most of you, the immediate fix is to roll back to version 2.8 until we are able to get the fix in place. Here are instructions on how to do that: https://wordpress.org/support/topic/how-to-downgrade-to-2x?replies=9

I’m sorry you had trouble with the upgrade. Please try rolling back to version 2.8. Your reviews are still available and you can use the older version if you would like. https://wordpress.org/support/topic/how-to-downgrade-to-2x

Hi all. Looks like you are all pretty frustrated. We are too. There are two of us working on this, a developer and support person. Both have day jobs and receive no compensation for this other than the occasional – and I mean occasional – donation. We don’t do this for the money, so please don’t toss that out there as a carrot to get some results. We put this out there after we built it for our clients to be nice. Honestly, I’m not sure I’d do it again. Let me be clear – this is a free plugin, and we support it when we can. If you need support you can count on, you’ll need to find another plugin or hire a freelance developer. If we can help, we’ll surely try. This is a community support forum, and we welcome any help the community provides to users.

Now let’s get a few specifics sorted out.

We are actively collecting information on the missing review problem and are addressing it as we can. It’s not a little bug, and it did not come up in beta testing with testers that volunteered (the few that participated). NOTE that 90% of the issues were because people did not have the plugin configured according the the documentation, meaning most did not have the little box checked that said “display reviews on this page”. Even if you had the shortcode on there, it was a necessary step that if missing caused your reviews to break if you did not have it checked. We didn’t think about there’d be an issue with that little box ahead of time, or we’d have accounted for it.

If you can roll back to 2.8, do it, and please be patient while we work on the issue. If that’s not working for you, I’d recommend another plugin.

@zombiefly – We are not AWOL, we are working on it. It’s been a whopping week since our last reply. I’d appreciate it if you had a little more patience.

We care currently working on WordPress’ new language support. Version 3.01 has some actually has some of the elements already, but it’s not ready to roll out. Stay tuned.