Gerroald's Replies - page 6

Forum Replies Created

Viewing 15 replies - 76 through 90 (of 235 total)

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Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] admin login attempt email is titled with a plugin name

Gerroald
(@gerroald)

9 years, 10 months ago

Hi,

I don’t believe the plugin would be the source of this. Are you able to forward me the email?

gerroald @ ithemes . com

If you do, please include a link to this thread.

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] Unable to login to WP after custom login address

Gerroald
(@gerroald)

9 years, 10 months ago

Hi,

You can double check to make sure you’re using the correct login. If you are and it’s just not behaving you can remove the code to disable it.

http://ithemes.com/codex/page/I_Forgot_My_Hide_Backend_URL

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] HTTP ERROR 500

Gerroald
(@gerroald)

9 years, 10 months ago

Hi,

Do you see any errors in your PHP error logs?

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] blocking woocomeerce payment provider return

Gerroald
(@gerroald)

9 years, 10 months ago

Hey Roycb,

The Default Hack Repair Blacklist in the Banned Users module may be interfering. Can you please disable it and see if that helps?

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] traceip.net no longer works

Gerroald
(@gerroald)

9 years, 10 months ago

Hi,

Thanks for reporting this.

We’re aware that tracip.net is down for some reason. We’ll adding a new service for this very soon.

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] Too Many bad login attempts – Locked Out

Gerroald
(@gerroald)

9 years, 10 months ago

Hi,

These are most definitely legitimate attacks.

@Leutenggerag – The brute force attack is using your username. I’d suggest creating a new user, transfer all content to it and delete the old one. If you can’t access your site to do this, then deactivate the plugin via FTP by renaming it’s directory to something like ithemes-security-pro.bak. Once you’re in and made the adjustments you can rename it back to reactivate it.

Thanks!

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] Exporting Log file

Gerroald
(@gerroald)

9 years, 10 months ago

Hi,

This isn’t a feature we currently support.

But you can export the youprefix_itsec_logs table from your database using something like phpMyAdmin in several different formats.

Export Database Tables

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] Lockouts not working Properly

Gerroald
(@gerroald)

9 years, 11 months ago

Hi,

There was an automatic whitelist feature added that I believe may be causing some of the confusion here. Once you log in as an admin your IP address is whitelisted for 24 hours. This will reset to the next 24 hours the next time you log in.

The purpose of have user and host lockouts is in the case the brute force attack doesn’t visit the site enough times with the same IP to trigger a lockout. In this case the user was locked out before the host due to it’s IP being whitelisted.

If you visit your iThemes Security Logs page do you see the lockouts?

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] Add a sticking topic about where certain functionality can be found

Gerroald
(@gerroald)

9 years, 11 months ago

Hey Dwinden,

Thanks for the suggestion, and I definitely think it can help. We’re putting something similar together to sticky.

Thanks!

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] Error in saving Network Brute Force Protection COnfiguration

Gerroald
(@gerroald)

9 years, 11 months ago

Hi,

Can you make sure your host isn’t blocking connections to 23.21.50.207?

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] where is the dashboard in the new version – permissions file ?

Gerroald
(@gerroald)

9 years, 11 months ago

@dipak,

Thanks for contacting us.

I’ve just recently found your plugin and it’s a fantastic tool!

I haven’t been able to reproduce this. Have you had more than one report? I have found that some users can hard refresh to initially show it. I’ll keep testing but I believe this might have been David’s issue as well, and I didn’t identify it.

Either way, if you do find anything please us know if we can help.

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] where is the dashboard in the new version – permissions file ?

Gerroald
(@gerroald)

9 years, 11 months ago

@milkyco,

Would you mind double checking this? I have the plugin and features enabled and I’m not having any issues viewing the File Permissions feature.

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] How can i upload backup

Gerroald
(@gerroald)

9 years, 11 months ago

Hi,

Perhaps this might help – https://codex.wordpress.org/Restoring_Your_Database_From_Backup

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] where is the dashboard in the new version – permissions file ?

Gerroald
(@gerroald)

9 years, 11 months ago

@milkyco,

Thanks for reporting this. I’ll do some testing as well!

Thanks,

Gerroald

Forum: Plugins
In reply to: [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] Load file permissions details doesn't work

Gerroald
(@gerroald)

9 years, 11 months ago

Hey Christian,

Can you try a hard refresh and let me know if that helps?

Thanks,

Gerroald

Viewing 15 replies - 76 through 90 (of 235 total)

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