Gerroald

Hey Petra,

You can adjust the Notification Email in the Global Settings.

Thanks!

Gerroald

Hi,

Did you notice any errors on the site?

Are your settings set for email, local or both? Either way can you see if your path to local backup storage is correct? You’ll need to enable saving them locally the see the option if it’s not already.

If you’ve completely disabled the plugin and you’re still receiving these they’re likely still in the server queue. This will clear itself up.

Thanks,

Gerroald

Hi,

Unfortunately there was an issue several updates ago with the upgrade routine that affected a portion of users settings. My apologies for this.

Another possibility is you enabled our new Security Check feature which enables all recommended features that know will now conflict with any environments.

As for the report you received, it sounds like you’re under a brute force attack, and they’re using your username. I’d suggest creating a new user, transfer all content to it and delete the old one. If you can’t access your site to do this, then deactivate the plugin via FTP by renaming it’s directory to something like ithemes-security-pro.bak. Once you’re in and made the adjustments you can rename it back to reactivate it.

Thanks,

Gerroald

Hi,

Are you able to share the contents of your htaccess file?

Thanks,

Gerroald

Hi,

Thanks for the update, and happy to hear it.

Since your IP is dynamic I’d suggest either fixing the 404s, whitelisting the known ones or disabling the feature to prevent this in the future.

Thanks!

Gerroald

Hi,

Thanks for reporting this.

There is a bug report filed for it. And I’ll give it a bump.

Thanks,

Gerroald

Hi,

If this happens again the article below will help you get back in.

When you’re in I’d suggest whitelisting your IP to avoid this.

https://ithemes.com/security/fixing-ithemes-security-lockouts/

Thanks,

Gerroald