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Viewing 15 replies - 211 through 225 (of 476 total)
  • Rev. Voodoo,

    I’m sorry to hear that your blog exhibits this issue. Rest assured, though, that it is not normal. Just today, I tested both a core update and a plugin update… each displayed the appropriate update text properly and completed in very short order.
    If you’re curious to see this for yourself, you can always add a new WordPress instance to your hosting account in a subfolder. Use it as a testbed to see how a fresh install works on your specific server. If you still have this problem with a fresh install (no custom theme and minimal additional plugins), I’ll want our Hosting Team to take a look at it.
    If you give it a shot, let me know how it goes by posting in this thread and, assuming you’re comfortable doing so, include a link to the blog or let me know how else to contact you privately.

    If you’re using any plugins that enable output buffering (for example, gzip compression) or are using mod_deflate on your site, this can cause the output to not appear instantly in your browser. That would explain the type of behavior you’re seeing. It is not, however, the result of any general change to Go Daddy’s hosting environment.

    vickistep,

    As emke said, it shouldn’t make that much of a difference how many pages you have. Of course, there is technically a limit because there is a size limitation for a database, but I don’t think 400 pages would hit the one gigabyte limit. In terms of power, though, it doesn’t matter if you have an Economy or Deluxe plan. A Deluxe plan offers some additional features, like more disk space and concurrent users, but the available processing power is the same.
    If the time ever comes when you do need additional power, you’d want to look into getting a dedicated server or our new Managed Hosting service. However, that usually isn’t necessary for a WordPress site unless very power-hungry plugins are used.

    I just visited the site, and it looks like whatever was wrong before is now resolved – I see a working WordPress site in the root. Can you confirm that everything’s fixed? If not (and you’d like me to take a look at your account), post a reply with some more detail so I can dig in a bit. If I found anything, I could email you about it using the info on your GoDaddy.com account (rather than post specifics in a public forum).

    If you’re using a web.config file, you definitely don’t want to have one WP install in the root while there is another in a subfolder. This scenario may cause a problem because the web.config in the root will control the content in the subfolders. Instead, you would want to move the root instance into a subfolder (which seems to be your goal). It takes a couple steps, but it can be done. I explain below.
    With that said, I would sooner recommend you switch to a Linux server to resolve your issue. Linux is generally better at handling PHP, which WP uses, and having a WP instance in the root of a Linux account doesn’t have this negative effect. Talk to a Support representative at GoDaddy.com before making the switch, but if you confirm switching to Linux wouldn’t adversely affect you in some other way, these are the steps for initiating the change: http://x.co/ZNTT
    Note: If you do make this switch, make sure to set your permalinks setting to “default” after the switch, then set it back to your preferred setting. You must complete this step for each WP site in your account in order for permalinks to work after an operating system change.

    If you prefer to stay on the Windows server, this is how you would change things to get the primary domain on your account hosted in a subfolder instead of the root:
    First, change the primary domain name on your hosting account to some placeholder name. For example, if your domain is normally “domain.com”, try changing it to “domain_placeholder.com”. This change may take up to 24 hours to complete.
    Once that’s done, just add the domain to the hosting account as you would any other domain. Keep the placeholder domain as the primary – your root folder would not need anything inside it other than the subfolders you use for the other domains and any other system-related folders GoDaddy.com creates for the account.
    This article from our Help Center will help with changing the primary domain and adding/removing other domains: http://x.co/ZNTS

    It looks like you were able to get the help you needed to get your domain set up! Good luck with your blog.

    Saw your post. Glad you were able to get everything resolved. Don’t be afraid to call Support! They should always be willing to run some tests. Thanks for your patience.

    Did you setup a domain name to map to a WordPress.com blog? If so, you should access your Domain Manager and set the nameservers for your domain name to “I have a hosting account…”
    It’s hard to tell if this is really what you need, so if you’re not sure, give our Support team a call (480.505.8877) so they can review your account and advise you directly.

    You should also know that we have a quick-install option for WordPress. You don’t need to manually upload files or go through the install process at all. If you follow the simple instructions here – http://x.co/Z6bS – our system will install the current version of WordPress for you so you don’t have to.

    Hema,

    A 503 error usually means that there are too many concurrent connections to the website. However, unless your site is getting an extremely large amount of traffic, I wouldn’t expect you to hit that limit on an Unlimited plan. This plan can handle at least 600 simultaneous users, which is a lot.

    If you think this really is a concurrent connection issue, you may need to consider getting a different type of hosting plan – ie, a dedicated server or an Instant Datacenter plan.

    If you think that’s not the issue, I would recommend enabling error logs so you can research further. How to enable error logs: http://x.co/Z6aX
    If you’re unable to determine the cause after investigating error logs, submit a trouble ticket to our Support team for review. You can do that from this page: http://x.co/Z6b5

    The sites looks the same when I visit them, but I do see that any links from the homepage of mytristateautoglass.com go to pcandnetservices.com/wordpress/

    This leads me to believe that the “WordPress URL” (defined in the WordPress general settings area) is set to pcandnetservices.com/wordpress/ instead of the new site. When moving a WordPress site to a new domain name or folder, you need to change both those settings to the correct location.

    I recommend logging into the admin for the new site and setting the WordPress URL properly. Until you do, there’s still a connection to the old site.

    And just for reference, WordPress has a good help article for how to go about moving to a new folder or server – http://codex.wordpress.org/Moving_WordPress

    I agree with duck__boy’s suggestion, but I also wanted to let you know that you can request a security review by the GoDaddy.com Security Team.

    If you ever suspect there has been malicious activity on your site, just fill out this form – http://godaddy.com/securityissue – and your site will be reviewed. Depending the situation, we may clean the code directly, advise you to make certain changes, and/or provide other information that could be helpful to you.

    Please don’t hesitate to take advantage of this service if and when you need it.

    My best guess is that the “WordPress address” and “Site address” settings in your WordPress install are not correct. Since you can’t get into the admin area, you’d need to change these settings in a non-standard way (normally you’d set them from the Settings page in the admin area).

    Here’s a great help article from WordPress – http://codex.wordpress.org/Changing_The_Site_URL

    Yeah, this is definitely a bit confusing, but you can break it down to just a few important factors:

    * The domain you want to use must be pointed to the proper hosting account. This is normally as simple as applying the appropriate nameservers for the hosting provider in question.
    * The hosting account must be setup to use the domain name that you’ve directed to it. In other words, it needs to know that you sending domain X to it rather than some other domain.
    * The WordPress settings need to have the correct path in both the “WordPress address” and “Site address” settings. These two are usually the same and normally just the domain name that you’re using for the site.

    So, you said that domainB.com is using the HostGator nameservers. That’s step one. Now, you need to make sure that the hosting account at HostGator is setup to display a site for that domain. If you’re not sure how to do that or you want to check that it’s setup correctly, contact their Support team to help out. Once you’re sure it’s setup properly, confirm the two settings in WordPress are set for domainB.com, and that should be it.

    @kate-be-late Did you get everything resolved? It appears so from going to isuroon.org. @govpatel was right it sounds like you had a fresh install when you moved over and just needed to restore your old DB to the account. If you still need any assistance please let us know. ^Colby Go Daddy Social Media Team

    Hi Sally,

    It looks like you have gotten some helpful information from your peers. The articles that @cubecolour posted should solve the problem you are describing. ^Courtney

Viewing 15 replies - 211 through 225 (of 476 total)