Mehmet

Hello @hirngesicht,

Good news! The issue with Bypass Adblock has been fixed, and you can use the updated version now.

These changes will also be included for everyone in the next release, version 14.16.1.

You can check out the updated version here: https://github.com/wp-statistics/wp-statistics/tree/development

Best regards,

Hi @jean-pierre-martel,
Sorry for the delay in getting back to you.
I understand your concern, and normally the total number of visitors and visits should never be removed. The plugin may optimize old data from time to time, but even then, your overall counts should remain intact.
Please check this setting:
Statistics > Settings > Advance Options > Purge Old Data Daily
You can set it to “Never” to prevent any automatic data cleanup in the future.
At this point, the only way to recover your previous cumulative counts is to restore a backup from your hosting server, if one is available.
If you need help with anything else, I’m here to help.
Best regards,

Hi there,

Since it has been a while without any updates, I’ll mark this ticket as resolved for now.

Please feel free to reply anytime if you need further help, and I’ll be here to assist.

Best regards,

Hello @gileno1990,

Thanks for sharing your feedback. I understand how useful the online users feature is, and I want to reassure you that this feature is still available in WP Statistics.

The setting for this feature was removed from the options page, but it is still enabled by default, so nothing has been disabled on your site.

To help us check what happened, could you please tell us exactly where you used to see the online users option and where it is now missing?

I’m here to help and we’ll get this working for you.

Best regards,
Mehmet

Hi @acousticradio, and thanks for your patience.

I’m very sorry for the delay in getting back to you.

Based on everything you described, the most likely cause is still that the data was aggregated for some reason, even though the setting is configured to “Keep details for 1 year.” Once aggregation happens, detailed browser information is removed and can’t be restored from inside the plugin.

There are also a few other possibilities:

• An incomplete data migration during a plugin update may have caused older detailed records to be merged or cleaned unintentionally.
• Your server’s cron or optimization tools may have run a cleanup. Some hosting providers automatically optimize MySQL tables, run scheduled cron jobs, or use tools like LiteSpeed’s auto-clean. These processes sometimes remove large or detailed tables.

If the detailed browser data was removed at the server level, WP Statistics unfortunately can’t recover it.

The only realistic way to restore the lost detailed data is to revert a server-side backup. Most hosting providers keep weekly or monthly backups of your site, so your host may be able to restore the database from a point before the drop in October.

If you can reach out to your hosting provider and ask whether any automatic optimization ran in early October, or if they can restore a backup from before that date, that would be the best next step.

I’m here if you need any help checking the settings or confirming anything else.

Best regards,
Mehmet

Hi @acousticradio,

Thanks for sharing the details.

I took a closer look, and I suspect the issue is related to your purge settings. You can check this under:
Statistics > Settings > Advanced Options > Automatically Aggregate Old Data.

If this option is set to something like 180 days, WP Statistics will automatically aggregate older data to optimize your database. When aggregation happens, only visitor and visit counts are kept, and detailed data, including browser information, is removed. This would explain why the browser numbers suddenly decreased in October.

If you prefer to keep all detailed data without any automatic cleanup, you can set this option to Never so the plugin won’t aggregate or remove older browser stats.

Best regards,

Hi @kindnessville,

You’re correct, currently there isn’t an option to auto-refresh the access log on the main dashboard.
I’ll forward this request to our team and keep you updated on any progress.

Thanks for your patience and support.

Best regards,
Mehmet

Hi @remitur,

Thank you so much for your kind words and for taking the time to share your experience.
I’m happy to hear the plugin was easy to set up and works smoothly for you.

Best regards,
Mehmet