Mehmet

Hi @macwillard,

Thanks for reaching out.

Currently, Slimstat doesn’t have an option to block specific screen resolutions.

As a workaround, please make sure you’ve checked Slimstat > Settings > Exclusions and enabled Spammers and Bots.

This should help reduce bot-related bounce rate inflation.

Best regards,

Hi @jfcypher,

Thank you for the detailed report and for providing all that information!

I’ve identified the issue with the Historical Total Visitors and Views not being included in your total
statistics. The historical data is being saved correctly in the database, but there’s a logic issue preventing it from being added to the total counts displayed throughout the plugin.

The issue is located in: src/Service/Charts/DataProvider/SummaryChartDataProvider.php around lines 35-38

Next Steps:
I’ve escalated this to our development team with a proposed fix. They will review and implement the solution in an upcoming release. We’ll follow up with you once this is addressed.

Thank you for bringing this to our attention!
Best regards,

Hi @taojing10,

Thanks for reporting these issues.

Please enable WordPress debug by adding the following in wp-config.php:

define( 'WP_DEBUG', true );
 define( 'WP_DEBUG_LOG', true );
 define( 'WP_DEBUG_DISPLAY', false );

Then reproduce the issue and check wp-content/debug.log for errors.

Also, check your server’s PHP error log for any runtime issues.

To rule out plugin or theme conflicts, temporarily deactivate all other plugins and switch to a default theme like Twenty Twenty-X.

Collect your WordPress, PHP, MySQL, and plugin versions, along with any debug.log errors and screenshots of messages (without sensitive info). Share these to help reproduce the problem.

Once you have debug.log info, send it here and I can guide you further on resolving the issue.

Best regards,

Hi @iainpurdie,

Thanks for checking those steps and getting back to me. Since the migration is still stuck, there are a couple more things that can help narrow this down.

Please ask your hosting provider to check the PHP resource limits on your server. If the server kills long-running processes, migrations may never move forward. These minimum values usually prevent that:

• memory_limit = 512M
• max_execution_time = 300
• max_input_time = 300

It’s also worth reviewing the hosting firewall or ModSecurity logs. Sometimes ModSecurity blocks background processes like data-migration or wp-cron. Please ask your host to check:

• ModSecurity logs for any blocked requests to wp-cron.php
• Any WAF rules that might interrupt long-running PHP processes
• If they find anything, whitelisting wp-cron.php usually resolves it.

Lastly, please enable PHP error logging so we can see if the migration is failing silently. You can follow this guide: Enable WordPress Debug Log

Once the log is active, let the migration run again and send me any related messages that appear in debug.log. I’m here to help you get this sorted.

Best regards,

Hi @iainpurdie,

Thanks for your patience. Since the refresh process is still stuck, you can reset it directly through the database. Please make sure to backup your database first to avoid any issues.

Once backed up, you can run the following queries in your database:

-- Remove the initiated flag 
DELETE FROM wp_options WHERE option_name = 'wp_statistics_jobs'; 
-- Clear any stuck batches 
DELETE FROM wp_options WHERE option_name LIKE 'wp_statistics_summary_totals_data_migration_batch_%'; 
-- Clear counters 
DELETE FROM wp_options WHERE option_name IN ('wp_statistics_summary_totals_data_migration_total','wp_statistics_summary_totals_data_migration_processed');

After doing this, the summary totals should be able to start refreshing again. Let me know if you need any guidance with these steps.

Best regards,

Hi @eftekhar,

Thank you for the wonderful feedback! We’re glad WP-Statistics is helping you gain clear insights into your site’s traffic and audience behavior.

If you ever need any help or have suggestions, feel free to reach out.

Best regards,

Hi @alirajabi129,

Thank you so much for your kind words. I’m really glad to hear everything looks great on your side.

Best regards,