Mehmet
Forum Replies Created
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Dear @maltmann,
You’re correct — at the moment, the plugin doesn’t include a built-in option for importing or exporting settings.
That said, this is something our development team is currently looking into.
While I can’t give an exact timeline, it’s likely that this feature will be considered for a future update.
I’ll make sure to notify you here as soon as it becomes available.
We really appreciate your feedback — it helps us make the plugin better for everyone.
Let us know if there’s anything else we can assist you with.
Best regards,
MehmetDear @maltmann,
Thank you for reaching out.
There is no need to delete the data manually.
To clear all statistical data, please navigate to Statistics > Settings > Advance Options.
Under the Danger Zone section, enable the option Delete All Data on Plugin Deletion and save your settings.
After that, simply uninstall the plugin once and then reinstall it.
This process will automatically clear all the statistical data.
If you have any additional questions, please feel free to ask.
Best regards,
MehmetThank you for your messages.
Based on the information you provided, this issue doesn’t appear to be caused by the WP Statistics plugin itself.
It’s possible that GoDaddy has blocklisted the plugin or one of its components on their hosting environment.
Although WP Statistics is not listed on their official blocklist here: https://www.godaddy.com/en/help/blocklisted-plugins-8964, we’ve received similar reports from other users hosted with GoDaddy.
We kindly suggest reaching out to GoDaddy support and asking them to check if the plugin is being blocked or restricted on their end.
Please let us know if you receive any updates from them or if we can assist you further.
Best regards,
MehmetHi @heiland,
Thank you for reaching out.We’ve checked your website and noticed that you’re using the W3 Total Cache plugin.
It appears that the file
tracker.jsis being cached or optimized in a way that prevents it from loading properly.Please exclude
tracker.jsfrom the cache settings in W3 Total Cache.Additionally, go to Statistics > Settings > General, under the Tracker Configuration tab, and try disabling Bypass Ad Blockers to see if that resolves the issue.
Let us know if the problem persists.
Best regards,
MehmetHi @claytonburnett,
I apologize for the confusion in my previous response.
I now see that the issue is with the plugin being deleted repeatedly, not just a data display problem.
To help us investigate this further, could you please let us know which hosting provider you are using?
In some cases, certain hosting environments may automatically remove or block plugins like WP Statistics due to security rules or compatibility issues.
Once we have more details about your hosting setup, we can guide you accordingly.
Looking forward to your reply.
Best regards,
MehmetHello Kai,
Glad to hear everything worked after clearing the cache.
Feel free to reach out if you need anything else.
Best regards,
MehmetHi @claytonburnett,
Thank you for reaching out.
Since you didn’t mention a specific error, it seems the problem might be related to data not being recorded correctly.
If that’s not the case, please let us know what the exact issue is so we can better assist you.In case the issue is with data not appearing on the dashboard, one common cause is caching plugins interfering with the
tracker.jsfile.
We recommend excludingtracker.jsfrom your caching plugin to avoid this issue.This article may help you with troubleshooting:
https://wp-statistics.com/resources/troubleshoot-the-tracker/If none of the above applies, we suggest enabling WordPress debug logging and sending us any relevant log entries.
This will help us investigate the issue more effectively.Looking forward to your update.
Best regards,
MehmetHello Kai,
Thank you for your message.
Since the migration shows 100% completion, the issue may not be directly related to the migration process itself.
There’s a possibility that a caching plugin is interfering with the update.
If you’re using any caching plugin, please clear the cache and do a hard refresh of the page.
Additionally, if possible, please deactivate all other plugins — especially any caching plugins — except for WP Statistics.
Then refresh the page again and let us know if anything changes.
Looking forward to your update.
MehmetHi Cyril,
Thank you for your confirmation.
I’m glad everything is clear now.I will go ahead and mark this ticket as resolved.
If you have any other questions in the future, feel free to reach out.
Best regards,
MehmetHi @hanheg,
I tried to replicate the problem on my end, but everything worked as expected — the image editor functioned properly even with WP Statistics activated.
To help us investigate further, could you please share your Site Health Info with us, including details such as your PHP version and the name of your active theme?
Also, when you’re on the media edit page, kindly check the browser console for any errors and send us a screenshot or the error message if available.
Please note that the issue might also be related to your theme, so reviewing that could be helpful as well.
We truly appreciate your cooperation and will do our best to assist you further.
Best regards,
MehmetDear @hanheg,
Thank you for reaching out to us.
Based on your description, it seems unlikely that this issue is related to the WP Statistics plugin.
To investigate further, we recommend the following steps:
- Please deactivate all plugins on your site temporarily.
- Then, check if the WordPress media image editor works as expected.
- After that, reactivate your plugins one by one.
- Try to identify which plugin is causing the conflict with the media editor.
We’ll be waiting for your response.
Best regards,
MehmetHello @cdserveopro,
Thank you for your detailed message.
To answer your first question:
- The shortcodes
[wpstatistics stat=visits time=total]and[wpstatistics stat=visitors time=total]display the total number of visits and visitors across the entire site. - These counts include all pages—whether it’s a post, the homepage, or any other post type.
- So yes, the total number of page views (site-wide) is included in shortcode (1), and the total number of unique visitors site-wide is shown in shortcode (2).
Regarding the shortcodes for specific pages:
[wpstatistics stat="pagevisits" time="total" id="XXXX"]and[wpstatistics stat="pagevisitors" time="total" id="XXXX"]are designed to show data for a single page only.- You can either use them without the
idparameter (to refer to the current page), or specify a particular page ID to get stats for that page. - These shortcodes do not provide cumulative site stats—they are specific to one page.
So in summary:
- For overall site statistics, use shortcode (1) or (2).
- For a specific page’s statistics, use
pagevisitsorpagevisitors.
I hope this clears things up!
Let us know if you have any further questions.Best regards,
MehmetDear @cdserveopro,
I have replied to you on the forum regarding this matter.
You can find the response here:
https://wordpress.org/support/topic/wpstatistics-shortcode-with-free-version/Therefore, I will now proceed to resolve this ticket.
If you need any further assistance, please feel free to contact us again.
Best regards,
MehmetHello @cdserveopro,
Thank you for your message.
To get the global number of visits and visitors, you can use these two shortcodes:
[wpstatistics stat=visits time=total][wpstatistics stat=visitors time=total]These values update automatically each time the page is refreshed, so there is no issue with the data being current.
Currently, there is no built-in shortcode for the “most visited page.” However, you may want to consider adding custom development to create a shortcode that displays this feature.
Even though you use permalinks without numeric IDs, each page still has a unique ID in WordPress.
To find a page’s ID:
Go to your WordPress dashboard > Pages > All Pages.
Hover over the page title and look at the URL that appears at the bottom of your browser.
The number after “post=” in that URL is the page ID (for example, post=123).Please let me know if you need further assistance.
Best regards,
Mehmet