Mehmet

Hi Ranveig,

Thank you for the detailed information and screenshots. From what you described, it seems the WP Statistics CSS/JS files are being blocked, most likely by a browser AdBlock/privacy extension or by your hosting firewall or security rules. It could also be a file permission or caching issue. Please try opening the Statistics page in a different browser or in a private/incognito window without any extensions to see if the styling loads correctly. If it still appears broken, check the Network tab in DevTools for any blocked or failed CSS/JS files, and you may also want to ask your hosting provider if any security rules are preventing these files from loading.

Could you let me know if the page looks correct in another browser?

Best regards,
Mehmet

Hello @toxicum,

Thank you for your patience!

We’ve prepared a dedicated version of SlimStat just for your setup to help us pinpoint the issue with the 12-month graphs. Here’s how you can use it:

1. Download the plugin
   • Go to this link: Dedicated SlimStat 5.3.1 branch
   • Click the green Code → Download ZIP button to download the plugin.
2. Install the plugin
   • Go to your WordPress Admin → Plugins → Add New → Upload Plugin
   • Choose the ZIP file you just downloaded and install it
   • Activate the plugin
3. Enable Debug Logging
   • After activation, visit the SlimStat Admin page
   • You’ll see a debug notice at the top if logging is active
4. Reproduce the Issue
   • Switch your graph to the 12-month range (like before) so the issue occurs
5. Send us the log
   • Click “Download Debug Log” from the admin notice or check the file at wp-content/uploads/
   • Please send this log to us so we can apply a precise fix

This will help us resolve the problem quickly and accurately.

Thank you again for your cooperation!

Best regards,
Mehmet

Hi Dilip,

Thank you for sharing the screenshot link. I can confirm that bot exclusions are enabled correctly in your setup. In this section, you can also add any additional bots you’d like to exclude.

Regarding your monitoring tool: yes, those HTTP health check requests can indeed explain the sudden increase in visitor counts. Please review the IP logs, and if you find recurring IPs from the monitoring system, you can exclude them here:
Statistics > Filtering & Exceptions > IP Exclusions

This should help align the visitor numbers more closely with your actual authenticated users. I’ll be looking forward to hearing back from you on how it goes.

Best regards,
Mehmet

Hi @ranveig,

Sorry for the delay in getting back to you, and thank you for your patience.

From what you described, it looks like the WP Statistics CSS/JS files are not loading in your dashboard. This usually happens because of:

• Cache/CDN or security rules blocking the plugin’s styles and scripts.
• Conflicts with other plugins or the theme (even if WP Rocket is off, other plugins may interfere).
• File permission issues on the server that prevent CSS/JS from being read.

Could you please help us by:

• Opening the Statistics page → press F12 → Console/Network and check if there are any errors or blocked CSS/JS files (404/403).
• Temporarily disabling all other plugins except WP Statistics to test.
• Letting us know your WordPress, PHP, and WP Statistics versions.
• Sharing a screenshot of the broken page and the console if possible.

This info will really help us identify the root cause and guide you to a fix.

Thanks again for your patience!

Best regards,
Mehmet

Hi @medway,

Thanks for reaching out.

Could you please clarify a bit more about the mismatch you’re seeing? For example, could you send a screenshot of where you see the total visitors vs. the geographical visitors?

Sometimes in the Geographical stats, there’s a “not set” category for visitors whose location can’t be detected. Also, it’s possible the historical data is being included somewhere, or there could be a misunderstanding about which widgets are showing which numbers.

A screenshot or more detail about the exact widgets or pages you’re looking at would help us pinpoint the issue.

Best regards,
Mehmet

Hi Dilip,

Thank you for reaching out with such detailed information.

The visitor discrepancy you’re seeing may be due to:

1. Bots or crawlers: From August 5th, automated bots or monitoring tools may have started checking your site more frequently. If bot filtering isn’t enabled, they will be counted as visitors. You can manage this here:
   Statistics > Settings > Filtering & Exceptions > Robot Exclusions
2. Visitors ≠ Logged-in users: WP Statistics counts each page load or request from an IP as a visitor. This can include multiple sessions from the same person, proxy users, or users whose IPs change. SSO, on the other hand, only counts authenticated users. If you want to track only logged-in users, go to:
   Statistics > Settings > Filtering & Exceptions > Anonymous Users
   and check this option to exclude anonymous visitors.

Applying these filters should help the reported visitor numbers align more closely with your actual user activity.

Best regards,
Mehmet

Hello @qerghgfjkgk,

Thank you so much for your kind words!
It really means a lot to hear that, and we truly appreciate your patience and understanding while we worked on the fix.
You seem like a really thoughtful and nice person, and it’s been a pleasure helping you.

Best regards,
Mehmet