Fernando a11n

Did the problem start happening only after a recent update?

I have tried to reproduce this on my end, but I am able to correctly see the button to proceed to checkout, on the cart page of my site.

This seems to point out to the issue being specific to your site’s setup, rather than a widespread bug in the plugin. Because of this, I’d recommend to start by checking for potential conflicts.

Here’s what I’d suggest:

1. Switch the theme of your website to the free Storefront theme.

2. Deactivate all the plugins except for WooCommerce and check if the issue persists. If the problem is resolved then please move on to the next step.

3. Activate features one by one while testing for the issue, until you find the one that is causing this behavior.

I recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging. This plugin lets you copy and redeploy a WordPress site with minimal work.

You’ll want to confirm the context of how were those orders received, to identify whether there is a problem. I say this because receiving an order with the status of Pending Payment is not necessarily a sign of something being broken.

This is the status that orders are set to while the plugin waits for the customer to complete payment. Sometimes, if the customer leaves the checkout process before completing it, the order will remain in that status.

You’ll want to test the checkout process yourself. Try placing an order as a customer would, and confirm whether it goes through correctly. If the issue is still happening, note what do you see on the front-end, as a customer. Are any errors given, for example?

Additionally, can you confirm to us which exactly is the plugin you are using for your payment gateway?

I’ll echo Dan’s suggestion above. I don’t know of any plugins that work exactly like you described.

You can configure custom emails that are triggered automatically, using extensions like Follow Ups or AutomateWoo.

The emails/workflows you configure with those plugins would be triggered automatically, based on conditions you configure. If you’d like to be able to edit the emails before sending them, a bit of manual work would be involved. And in that case, I believe what Dan suggested above would be the way to go.

If it’s important for you to have this working exactly as you described it, you may consider a custom-tailored solution for your site that extends the default features of our plugins. If you need any coding help, you can reach out to one of WooCommerce’s customization partners:

https://woocommerce.com/customizations

They’d be able to give you a clearer idea about the scope of the project and quote you for their services.

Here https://youtu.be/lA7YicwV3Nc you can see a video about the problem: every time I look for a product in the search field the number of products returns to 11.

I have been unable to reproduce the issue you described. Can you go into more detail about your setup? Is this a block that’s been published on a page already, and that you are trying to edit? Or is this a block that you are trying to publish for the first time?

In the most recent version of WooCommerce Blocks, there’s a fix for an issue that was affecting Handpicked Products:

Fix Products by Tag, Products by Attribute and Handpicked products blocks showing an invalid attributes error. #1254

It doesn’t sound like the same thing, but just to be safe, can you update to the latest version and test again?

Alternatively, you can add this information as a customer note on the order, which will be sent in an email to the customer.

Adding these two fields to the core plugin is not on the roadmap for the immediate future, I’m afraid.

I’m going to mark this thread as Resolved for now, but please feel free to open a new thread if you come across new questions.

The icon is most likely being determined by your theme. This is what that notice looks like using the Storefront theme, for example:

https://cld.wthms.co/eaKokX

I’ve seen that icon that displays in your screenshot being used for notices in general. So, I don’t think something is missing, it’s likely that’s just the icon that was chosen for this type of notices.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

If you do end up finding a solution, make sure to share it here, as other users might find that useful in the future!