Fernando a11n

@laiqm If the issue is with your email host, then I’m afraid that solution wouldn’t work.

I’d recommend following the troubleshooting steps in the doc I sent, to find the root cause of the issue.

Hi @laiqm! In cases like this, it’s helpful to understand how email works in WooCommerce overall.

WooCommerce, like most plugins sending email, is not actually in charge of sending the emails that are generated by an order. An easy way to explain this, is that the plugin is in charge of creating these emails, which are then sent by the wp_mail() function that is a core function of WordPress.

To start troubleshooting this issue, I’d recommend reading this doc:

https://docs.woocommerce.com/document/email-faq/

It includes instructions for checking the status of your orders, as well as your email settings. If that’s all in place, then you’ll follow the steps outlined there to review whether emails are being sent but not received.

Hopefully that helps you sort out through the email issues!

Is there a solution to create a page that also includes the white and black options from the other shirt with their respective variation image appearing rather than the main image.

@hidethegarlic I’d recommend using the plugin Products By Attributes & Variations for WooCommerce:

https://woocommerce.com/products/products-by-attributes-variations-for-woocommerce/

This will let you display a specific variation on the shop page. If you have added a variation image, then that is the image that will be displayed on the page.

Are there any options to temporarily restrict purchases in specific colours with a message or block?

I’d recommend setting these products / variations as out of stock, so that customers are not able to place orders for them at the moment.

Hopefully this helps!

@casabase I’m having trouble understanding what’s the relation between applying a coupon, and the error message saying there are no shipping methods available.

Can you elaborate on what does your current setup look like? Please share as many details as possible about the coupon discount you are trying to create, and the process you are following.

From your message, it sounds like you may not have added any shipping methods to your shipping zones, except for a free shipping method that is only triggered by using a coupon. If this is not how you intend shipping to work on your site, I’d recommend either modifying the settings of the Free Shipping method on your shipping zone, or adding a different shipping method.

Here is some documentation you might find useful, about the free shipping method and shipping zones:

https://docs.woocommerce.com/document/free-shipping/
https://docs.woocommerce.com/document/setting-up-shipping-zones/

@rickybely7 I’m not sure of the custom code snippet that would be needed in order to calculate shipping taxes using the same experimental behavior.

I’m going to leave this thread open for now, and see if anyone else from the community has any suggestions to add.

@magnusthune @rickybely7 This sounds like an issue with how taxes are configured. You’ll want to check your tax setup. I’d recommend reviewing the tax documentation here.

The first thing you will want to define is _how_ you want to charge taxes. Do you want to charge taxes to ALL customers? Or only customers placing an order from a specific country (like Sweden, for example)?

From what you described, it sounds like you configured taxes to be calculated based on the customer’s address, and only added a tax rate for certain countries (Sweden). If that’s how it is setup, then taxes will only be charged on orders placed from countries where you configured a tax rate.

If this is not how you want the taxes to be calculated, there are two ways to get around this:

• You set up a tax rate for every country/region where you want to charge tax. This is done from WooCommerce > Settings > Tax > Standard Rates.
• You configure taxes to be calculated based on your shop base address. Then you configure a standard rate for the country where your shop is based, thus ensuring that ALL orders get charged tax at your shop’s base address rate. This is configured from WooCommerce > Settings > Tax > Tax options.

A billing address is required by most payment gateways in order to authorize a charge, including PayPal. This is part of most gateways’ fraud-prevention measures.

We wouldn’t recommend removing any of the required address fields, as that can create problems for customers, breaking your checkout and stopping them placing orders.

There are three fields in the billing section of checkout that can be removed without issue: Company, Address line 2, and Phone. You can choose to hide these from the settings at Appearance > Customize > WooCommerce > Checkout.

@ahmdtaha In the settings of PayPal Checkout, can you confirm what have you set the Landing Page field to?

Additionally, can you provide us with a link to a product page on your store? So we can test the checkout workflow on our end.