Support » Plugin: WooCommerce » Do I need to collect address on Woocommerce?

  • Resolved Tina

    (@sunflowermom)


    I am going through Paypal for my digital sales…so I am thinking that Paypal probably handles the addresses? Is it safe to remove the address collection from my end or does it still need to be there in the billing collection of info in Woocommerce fields? I am trying to tidy up my checkout form of unnecessary fields and am unsure about things like phone and address…I personally have no need for them that I can see…except that I know credit card companies need address?

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  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    A billing address is required by most payment gateways in order to authorize a charge, including PayPal. This is part of most gateways’ fraud-prevention measures.

    We wouldn’t recommend removing any of the required address fields, as that can create problems for customers, breaking your checkout and stopping them placing orders.

    There are three fields in the billing section of checkout that can be removed without issue: Company, Address line 2, and Phone. You can choose to hide these from the settings at Appearance > Customize > WooCommerce > Checkout.

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