Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@sreford It sounds like the methods might have been showing up, but customers were not able to select between them. Was that what was happening?
It sounds like you might have found a solution. If you can, please share the details here, which other users might find useful in the future, if they experience similar issues.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@bethplummer No, that plugin can be installed on both WordPress.com and self-hosted sites.
You will need a WordPress.com account in order to test or purchase the extension, though. Once purchased, you will have access to the plugin files for you to install on any WordPress sites.
If you use the test feature offered on that page, you will be taken to a temporary WordPress site where you can see how the plugin works. However, if you’d like to test it out on your own site, I’d recommend going ahead and purchasing the plugin. WooCommerce.com has a 30-day refund policy. If you purchase a product from there and within this 30-day period you realize it won’t work for what you had in mind, you can request a full refund.
I hope that helps!
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@rahimvaziri Thank you for elaborating on the process.
However, I can confirm this is not the expected workflow on the default WooCommerce payment methods.
So, with PayPal Standard, for example, when a customer goes to the payment gateway screen, an order is created with the status of Pending payment. If the customer exits the gateway screen without paying, they will be taken back to the cart page, where they will see this message:
Their order that had been created with the Pending payment status will be cancelled. See this note that will be added to the order:
Now, as for other customers placing orders while this order is in Pending payment, WooCommerce will hold the stock of those pending orders, exactly to prevent this from happening. So, if a customer tries to place an order for an item that only has 1 in stock, while another customer has a pending order with that product, they will see this message:
So this doesn’t seem to be working on your site the way it is expected. It could be a configuration of the payment gateway plugin you are using specifically, or it could be a conflict.
Do you have a way to test with a different payment gateway? Testing with PayPal Standard might be ideal, if you are able to use it in your country.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
I’m not sure what you mean by this:
And the page 2 link appears correct but is not showing the remaining catalog of products – any remedy?
Can you share more details? I visited the site and the second page of the catalog seems to load correctly, so perhaps the issue has been solved. Let us know if that’s the case.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@gebseng Sorry for the confusion in my order reply. I mixed up threads and ended up sending here a reply that was meant for another thread. 😛
The “Stock” section in the WC Admin dashboard is meant to notify you about the latest items that are low in stock. It is expected that it will not show your full list of items.
As for the issue with updating the stock from that window, I tested the same and it worked smoothly on a site of my own.
See here: https://d.pr/v/FUXuIJ
I suspect the behavior seen on your site might be caused by a conflict, so that would be the first thing I recommend testing for.
You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.
If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.
We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@louisapple WooCommerce will match customers with a shipping zone, using their address. A customer can only be matched with a single zone.
In this case, if your local zone is still within “Australia”, customers will always be matched to the first zone.
If you want local customers to be matched to your “local” zone, then that zone should be on top of the Australia one – so that customers within those zip codes can be matched with it.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
Thank you for sharing the solution here for other customers that might experience the same in the future.
I’ll close this thread now.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@sreford To offer multiple shipping options to a customer, both shipping methods need to exist within the same shipping zone.
I’m thinking you might have set up two separate shipping zones, one for each method. That would cause issue, as a customer can only be matched to one zone.
I’d recommend reviewing the documentation here, on how to set up shipping zones:
Shipping zones match customer address from top to bottom — the first to match the customer address is always used.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@bethplummer The built-in flat rate shipping methods will not work for the shipping tiers/conditions that you described.
I’d recommend the Table Rate Shipping extension to set this up. This plugin will allow you to configure a table of rates, where you can enter the different rules of your shipping costs.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@help11 I’d recommend carefully reviewing the documentation available here:
https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/
If you are certain everything outlined there is in place, but it still doesn’t work, please share screenshots of your setup. Looking at the settings of these pages might help:
– WooCommerce > Settings > General
– WooCommerce > Settings > Tax > Tax options
– WooCommerce > Settings > Tax > Standard rates
You can use a service like https://snipboard.io/ to take and upload a screenshot.
Once you upload it there, please copy the image’s URL and paste it on this chat window.
Additionally, please share a description of your intended tax setup. What regions would you like to charge taxes in?
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
I don’t know of any extensions that would work exactly as described.
To be honest, this does sound like something that would have to be built for your site specifically. You may consider a custom-tailored solution for your site that extends the default features of the WooCommerce plugin. If you need any coding help, you can reach out to one of Woo’s customization partners:
https://woocommerce.com/customizations
They’d be able to give you a clearer idea about the scope of the project and quote you for their services.
I’ll leave this thread open for now, in case anyone else from the community has additional suggestions about other solutions.
