feedsapi

Hey Kristian,

Just to acknowledge receiving your email and have followed up, we are looking into this while we’re prepping the next release. Thanks for being a bit patient, we will need to look into the sources structure and tweak our algorithm to sort this out. This generally happen when the site your pulling feeds from is not semantic and use some uncommon approach to insert images in their articles: this could be what Gergo just described, or the source site loading the images via JS or some kind of embedded frame….will follow up via email.

Thanks,
The RSS Post Importer Nerd

PS: Gergo, thank you very much for chiming in and trying to help, I’m looking for some folks to help me translate/localize the plugin, I wish I could speak Hungarian, can you ? 🙂

Thank you for the head up, we will look into this at some point.

BTW: Since I dared to not reply to your support request in less than 24 hours, a plugin that you qualified as great…:

Hi i have been using your plugin for a while its great

… just received a bad 1-star rating from you!? these are the things making me consider to fully ditch the free support

Best,
The RSS Post Importer Nerd

PS: I generally reply asap WITH a solution or something that will help after investigating the issue, sometimes, 24 hours is not enough, so being patient helps, giving a bad review unfortunately doesn’t help a lot.

To WP Mod,

Please to Review this thread and moderate it, I don’t think it’s in the interest of anybody if emails start getting posted all over the place and I don’t think it’s legal in any western juridiction to do this without the consent of the email/copyrights holder/writer, but IANAL.

This person has been insulting, harassing and threatening one of my team members, the very person supposed to help him from the start, and I really mean from the very first email he sent to the support channel.

Second: 90% of what was written here is simply a lie and misrepresentation if the reality.

Third: For privacy and legal reasons, we’re not posting anything regarding the emails here.

Fourth: The only truth part of this (10%) , is that we’ve forwarded his threats, harassment emails and blackmailing threats after several warnings to our lawyer. IANAL so, anything else will be handle by the competent person. I’ve reviewed my team member and his email exchange and reading an email sent to a young lady with a text like: BTW, Fuck OFF ! and a message informing her that he left a 1-star bad review on wordpress with a smile of satisfaction… oh well, I guess that’s how some users behave.

I’ve seen free users complaining for me not logging into their wordpress to help them for FREE….., and I just saw one of our free users leave a 1-star review because I dared to not answer him in less than 24 hours on a question he posted on the forum, huh!??…This is a learning process, so we are all learning from this process and improving our product and the service.

BUT

Getting insult and harassed is unfortunately not yet included in our premium or free service, this being said: This being a premium service issue, there’s actually no reason he should be posting it here, leave alone the fact that this is indeed unlawful in many jurisdictions. Nobody is suing anybody, he has been informed that this is illegal and could get him sued and a lawyer will review those emails, mainly for the harassment , threats, blackmailing and privacy breach. And NO, customer supports doesn’t mean you have the right to throw anything at my team members, harass and insult folks at your will and lust… we don’t plan to offer that kind of customer support anytime soon.

Done with this and leaving it to the discretion of the MOD.

Cheers,
The RSS Post Importer Nerd

Ok, since I haven’t heard back from you for a while, i guess this was sorted out and will close the subject for now.

Thanks again for stopping by.

Cheers,
The RSS Post Importer Nerd

Thanks for the head up redhawkssupport and sorry for the delay of my follow up,

It looks like a css issue, would you mind using a plugin to resize your featured images to fit in the area, I suspect some featured images to be way too big for the space offered and the plugin tend to import all the raw images as they are, I wish I could recommend a specific plugin for that but I haven’t tested any of them so…..any recommendation folks !?

We could technically do this in the backend, but each website uses different templates with different width for the content column area as well as for the featured image, and normally templates tend to resize the image to fit in, on the fly….

I wish I could do more at the plugin end but this will bring more issues than it can solve at the moment. I will suggest to shoot the author of the theme a short note and ask if he has a patch for that.

Thank you,
The RSS Post Importer Nerd

Hello rdAdmin,

Thank you very much for reaching out, it’s unfortunately not allowed and not recommended by wordpress.org to help you by logging into your WP backend and NO, I wouldn’t do it either.

I have had some really bad experiences helping people by going the extra mile, I’m speaking of some of the free version users, so I simply don’t do this anymore (take a closer look to your site, check the template, look into your feed…anything that ‘s not directly related to the plugin).

This would have been an extra mile, so I will suggest you hire a freelancer or WordPress specialist, maybe the author of the Avada theme.

Featured images is a feature fully supported in the premium version of the plugin. My suggestion, like I said, check a freelance board and try to hire a freelancer to do this.

If you are however a premium user, please shoot me an email.

Thanks for understanding.

Cheers,
The RSS Post Importer Nerd

I was just checking this via our API and we’re having videos pulled in, If you are using the free version, the videos should be pulled in as well, so not sure what’s going on at your end. I will run a text on our devs servers and follow up with both cases: Free and Premium version results.

Cheers,
The RSS Post Importer Nerd