Forum Replies Created
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Hi @thewebinart,
I’ve had a look at your website, but I don’t see the plugin code anywhere in the source. Did you uninstall it?
Thanks,
Facebook Team
Forum: Plugins
In reply to: [Meta for WooCommerce] AddToCart Event Missing Deduplication ParameterHello, can you provide your pixel id so we can take a look?
Hi,
The update/fix has been deployed. Could you refresh/clear the browser cache and try going through the setup flow again?
Regards
Facebook TeamHi,
Thanks for the report. We are working on a fix right now. So far, our investigation shows that the issue is limited to select browsers only. Chrome browser seems to be working for other users.
Regards
Facebook TeamHi @januszl1,
Sorry to hear you’re encountering this issue.
Can I ask – if you try to go through the set up flow with Guest chat enabled, does it save correctly?
Thanks,
Facebook Team
Can confirm I can repro this. Thanks for raising. Investigating the cause now…
Facebook Team
Hi @crpeng,
Thanks for your message. Can you clarify which calendar you are referring to? Do you mean the calendar within WordPress?
Thanks,
Facebook Team
Hi @semikola,
Can you elaborate on what you’re referring to by “the customer message”? Are you referring to ice-breaker questions?
Thanks,
Facebook Team
Forum: Reviews
In reply to: [Facebook Chat Plugin - Live Chat Plugin for WordPress] a time killer!Hi @mahcmbd,
Sorry to hear you had issues with the plugin. Would you be able to provide more information as to what you found to be non-functional about the plugin? Perhaps we can assist.
Thanks,
The Facebook Team
Hi @nayan4345,
Sorry to hear you’re encountering this issue. Is this happening on web, or on mobile? What app are you launching the webview from?
Thanks,
Facebook Team
Thanks for confirming guys. This should now be fixed. Apologies for the inconvenience!
Facebook Team
Hi @allyworks,
Sorry to hear you’re encountering this issue. Would you be able to provide more details about the FAQ responses having “stopped working”? What exactly is the issue you encounter when you try to use them?
Thanks,
Facebook Team
Forum: Plugins
In reply to: [Facebook Chat Plugin - Live Chat Plugin for WordPress] Setup errorHi @search4f,
Sorry to hear you’re encountering this issue. Can I just quickly ask – are you logged into Facebook in that browser?
Thanks,
Facebook Team
Not entirely sure, but as it’s inline CSS, you could try looking in the WordPress admin panel: “Appearance” -> “Customise” -> “Additional CSS”.
Facebook Team
Hi @leonardofuchs,
I’m still not seeing the code in the source for your site. Can I ask you to check the following:
* Are you running the latest version of the plugin, and is the plugin “Activated“? You can view the status in the Plugin tab.
* Do you have other WordPress plugins active in your installation? If so, please try deactivating them all temporarily, and checking if that resolves the issue. It is possible that other plugins may introduce conflicts with the Facebook Chat Plugin. By reactivating the plugins one-by-one, the offending plugin can be identified through trial and error.
Hope this helps. Let us know!
Facebook Team