Facebook

Hi @sponzo,

Would you be able to share the URL of your site where you’re encountering this issue?

Thanks,

Facebook Team

Is that different to when you receive messages to the Page via the Chat plugin?

Facebook Team

Hi @anadavosagency,

Are you certain you’re using the WordPress plugin to install the Chat plugin? You definitely didn’t copy and paste the code into your site’s markup?

I ask because there’s a typo in the code that’s being deployed to your site, which couldn’t have come from WordPress plugin:

<div id='fb-root'></div>
          <script>(function(d, s, id) {
            var js, fjs = d.getElementsByTagNume(s)[0];
            js = d.createElement(s); js.id = id;
            js.src = 'https://connect.facebook.net/ro_RO/sdk/xfbml.customerchat.js#xfbml=1&version=v6.0&autoLogAppEvents=1';
            fjs.parentNode.insertBefore(js, fjs);
          }(document, 'script', 'facebook-jssdk'));</script>
          <div class='fb-customerchat'
            attribution='wordpress'
            attribution_version='1.8'
            page_id=254692011609421
          >
        </div>

The third line:
var js, fjs = d.getElementsByTagNume(s)[0];
should be:
var js, fjs = d.getElementsByTagName(s)[0];

I don’t know how you’ve installed the plugin onto your site, and so I cannot determine how this typo could have come to be.

Facebook Team

Hi @robinsongarden,

I’m sorry your experience has fallen short of your expectations. If I may, I’d like to clarify on a few points here:

– We visited your website to investigate the issues you raised, and the plugin appeared to be working correctly. You did raise an important issue about the Frequently Asked Questions feature not working as intended, which we were able to reproduce, and are investigating now.

– As can be seen from our support forum on here, we are engaged with our users and respond to any queries posted here, and do what we can to assist with any issues. In your case, you raised two separate issues relating to features in the Messenger platform infrastructure (and not part of the WordPress plugin itself), so it took us a little bit of time to investigate internally to understand and verify the issues – but once that was complete we got right back to you. We apologise for the wait time, but we certainly don’t ignore anyone!

All the best,

Facebook Team

Investigating this further. Please stand by for an update.

Facebook Team

In that case I think this must be down to some notifications settings on the Messenger app, or operating itself – as the messages are being delivered correctly to the Page Inbox. From there, the notification behaviour is handled locally.

One last check you can do is to access the Page Inbox via the web interface, and ensure that the messages are arriving in the Page’s “Inbox” folder, and not the “Done” folder.

Facebook Team

Hi @anondogcom,

I’ve tried opening your site via Messenger, so it loads in the Messenger app webview, and the Chat plugin appears fine for me. Are you still encountering this issue?

I’ll mark this as resolved for now, as everything appears to be working okay – but if you’re still seeing issues, it would be helpful to know more details – eg. what version of the Messenger app, what operating system, etc.

Thanks!

Facebook Team

Does the thread appear in the list of threads in your Messenger app?

Facebook Team