Edward
Forum Replies Created
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Forum: Plugins
In reply to: [WP eCommerce] Google Merchant and product ID. Bug?We maintain a list of developers we have had good experience with on our main site.
http://getshopped.org/consultantThere is a link on our sites homepage titled “Documentation” I would start there for basic config and setup
http://docs.getshopped.orgRegarding upgrades. I always advise that a live functional site should not be directly upgraded. I prefer to do all upgrades on a clone of the site. I tend to do my upgrades offline using a clone made using Backup Buddy and a application called Mamp. http://www.mamp.info/en/
Upgrading a live store is NEVER recommended.
Regards
EdwardForum: Plugins
In reply to: [WP eCommerce] Video Tutorials for WP e-commerce?There is a link on our sites homepage titled “Documentation”
http://docs.getshopped.orgAt this time this provides the details for installation and setup. Where possible there are images and videos.
Regards
EdwardForum: Plugins
In reply to: [WP eCommerce] Google Merchant and product ID. Bug?@alkalinewaterplus the current version is 3.8.14.3 if you are truly using something numbered 3.14 then either someone tampered with your install or someone has purposely altered your version.
Regards
EdwardForum: Plugins
In reply to: [WP eCommerce] Google Merchant and product ID. Bug?There is a fix scheduled for this in 3.9
You can follow the progress of this issue on git
https://github.com/wp-e-commerce/WP-e-Commerce/issues/1517Regards
EdwardForum: Plugins
In reply to: [WP eCommerce] WPEC not sending shipping charges to PaypalHappy it was helpful in any way.
Regards
EdwardForum: Plugins
In reply to: [WP eCommerce] Shipping? Must I use USPS and Weight Rate at the same time?No… but be sure your products have weights and dimensions set. If you are still not getting rates properly you should check to make sure your account settings for USPS are correct. If I recall correctly there is a step with USPS to fully activate your account. You may want to check with USPS support to me certain the account is activated properly.
Regards
EdwardForum: Plugins
In reply to: [WP eCommerce] WPEC not sending shipping charges to PaypalOfficial Response (better late than never)
Hi Edward,
Thank you for contacting Merchant Technical Services.
I am sorry to inform you that our system has been experiencing trouble on passing the shipping fee which is not working properly previously for about 24 hours. However, this has been fixed on our side and it will not affect any future payment from now on. I apologize for the inconvenience caused.
Let me know if you still have any issue.
Thank you.
Sincerely,
Louis
Merchant Technical Support
PayPal, an eBay CompanyForum: Plugins
In reply to: [WP eCommerce] WPEC not sending shipping charges to PaypalSigh… it seems PayPal support is behind the news… I finally have a reply from them regardless that the problem has been resolved.
I will post the reply here because I find it amusing in some strange way. Maybe in another 48 hours I’ll have some sort of official answer?
Dear Edward O’Rourke,
Thank you for contacting PayPal. I understand that the shipping charge is not being added to the price being paid by your customer when they make a purchase on your website.
My sincere apologies for the inconvenience that the initial response you received was not able to address your concern.
Kindly be advised that I created a ticket regarding your concern and sent it to our Merchant Technical Support Team for further investigation. The ticket reference number is 141010-000379. Kindly allow 24 to 48 hours for this issue to be investigated. You will receive an email response from our Merchant Technical Support Team regarding any update about the issue.
I humbly ask for your extended patience and understanding.
We value you as part of the PayPal family. Should you need further assistance, please feel free to email us or call us at 402-935-2050 or 888-221-1161 during these hours:
4:00 AM PT to 10:00 PM PT, Monday–Friday
6:00 AM PT to 8:00 PM PT, Saturday and Sunday
Thank you for choosing PayPal, the safest, easiest way to send and receive payments online.Sincerely,
Kelvin
PayPal Customer Solutions
PayPal, an eBay CompanyForum: Plugins
In reply to: [WP eCommerce] Upgrade from Version 3.8.8.5@wyckliffe have you resolved your download issue?
@toshi Yoshida I always do my upgrades in steps… I hit both the bottom and top of each major release. This is my personal choice. Mainly out of residual fears from ancient versions. Be sure you watch for database updates along the way.
You don’t need to unzip and ftp you can use the WordPress plugin upload page it will replace each version.
If you are using gold cart I would disable that until all WPeC updates are complete and then grab the latest version of gold cart.
Test your upgraded store with only store plugins activated and with a default wordpress theme such as 2012 enabled. (be aware you may need to clear the store template cache. You can do this at
SETTINGS > STORE > PRESENTATION Click “Flush Theme Cache”
For good measure I typically also refresh my permalinks along the way a few times as well.
Great that you are testing on a clone first so many people do these upgrades to a fully working LIVE shop… NEVER a good idea. You don’t mess with a functional live store 😉
Regards
EdwardForum: Plugins
In reply to: [WP eCommerce] WPEC not sending shipping charges to Paypal@trouble-buster thanks for that info… I have not heard from Paypal at all yet only auto replies and nonsense.
I understand things happen they are bound to come up from time to time. It happens to the best of us.
I also understand it’s frustrating for users. I’d like to thank you for your patience while Paypal sorts this out. If there is anything we can do to help resolve it faster I assure you we will.
As @hbdecals says… “we’re are paypal’s mercy” at this point.
Will post back if I hear anything new.
Thanks 😉
Forum: Plugins
In reply to: [WP eCommerce] WPEC not sending shipping charges to PaypalI assume they are either not fully aware of the issue at normal support level or could be covering their ass no idea.
But multiple shops of different versions and platforms don’t just stop working all on their own. So it has to be their end.
It would make sense if it were a specific version of the plugin or a specific change people have in common.
So for now all I can do is wait to hear from PayPal
Forum: Plugins
In reply to: [WP eCommerce] WPEC not sending shipping charges to PaypalJudging from the posts here it’s not related to the plugin since it’s different versions and different shops that people are posting about. They wouldn’t all stop working at the same time unless something changed on the paypal side.
A quick search does seem to indicate this is a problem on the paypal side of things. Though PayPal is being a bit quiet about it directly.
Posted 22 hours ago on WIX
http://www.wix.com/support/html5/ugc/65976a8f-4142-44ea-8e30-eef75d2e925c/ebc0ab47-e4dc-45e7-9716-b659d3b03976I have contacted paypal I’m waiting for their reply for an official answer.
Regards
EdwardForum: Plugins
In reply to: [WP eCommerce] Product Admin Returns Blank PageThanks John. Will continue in the morning. I’m in the US eastern time and my shift begins at 3pm.
Regards
EdwardForum: Plugins
In reply to: [WP eCommerce] Product Admin Returns Blank Pagenjbebop
let me make sure I am reading clearly…
You are saying a previous version of this exact same store loaded all the products and the current version does not.
Is the previous store also using the current version of wordpress or a previous version of wordpress?
The only other thing that comes to mind is the time PHP is given to execute. There should not be any change that I am aware of that would stop a store from loading the products the same as in previous versions.
Are you positive they are the same in every way other than the updated WPeC plugin?
What was the previous version you had in stalled so that I may try comparing.
If possible could you do an export of your database and send it to me through dropbox?
Regards
EdwardForum: Plugins
In reply to: [WP eCommerce] Product Admin Returns Blank PageIt appears the current version is not able to handle over 6000 products in the product admin page
There is no physical limit what so ever within the plugin to handle any number of products. Theoretically you could have 20,000 so long as you have the resources available to allow that process to run.
If you have 6000 products you really will need to increase the memory available to PHP and wordpress to minimally 512M
The following is suggested how to handle this but you may need to contact your hosting provider
If you have access to PHP.ini file, change the line in PHP.ini
memory_limit = 512M ;If you don’t have access to PHP.ini try adding this to an .htaccess file:
php_value memory_limit 512MThe above may not work depending on how the server is configured and you may be required to contact your hosting provider to make this change.
Next you need to let WordPress know that that memory is available to use.
Add the following in wp-config.phpdefine('WP_MEMORY_LIMIT', '512M');Be advised adding this to the config will not work if the server is not providing that memory to PHP in the first place.
Regards
Edward