DWUser

Hi @tsonyc,

Thanks for using EasyRotator, and I’m sorry you’re experiencing trouble. Please see this KnowledgeBase article for more information: http://www.dwuser.com/support/easyrotator/kb/common-editor-application-errors/ .

The most likely issue is that the PHP script doesn’t have appropriate permissions to access the files in the wp-content/uploads/EasyRotatorStorage/ directory. Make sure that that directory (and all subfiles and subdirectories) are fully writable (e.g. 766 permissions).

Sincerely,
Drew O’Neill

Hi @slackgeek,

You can make this change if you manually make a change to the easyrotator-for-wordpress/easyrotator.php plugin file. Around line 418, inside the hook_admin_notices method, you’ll see this code:

// Show the welcome/setup notice if needed

Immediately before that line, add these two new lines:

if (!current_user_can('add_users'))
   return;

You may want to choose a different permission from add_users for the check; you can learn more about available options here: http://codex.wordpress.org/Roles_and_Capabilities

Sincerely,
Drew O’Neill

Hi,

Please send the debug_WPAPI.xml log file referenced in this article: http://www.dwuser.com/support/easyrotator/kb/common-editor-application-errors/ .

Sincerely,
Drew O’Neill

Hi @leonhedding and @malick_m,

Thanks for using EasyRotator for WordPress, and I’m sorry you’re experiencing trouble. This error indicates that an error is occurring on the server. To help me determine the issue, can you each please send your server’s PHP error log? (Contact your webhost if you’re unsure of how to get this log file.)

Sincerely,
Drew O’Neill

Hi @nfa1218,

Thanks for using EasyRotator, and I’m sorry you’re experiencing
trouble. Make sure that your uploads folder ( wp-content/uploads/ )
and especially the wp-content/uploads/EasyRotatorStorage/ subfolder
are all writable by the webserver. If you’re not familiar with unix
file permissions, you should contact your webhost.

Please let me know if you have any other questions.

Sincerely,
Drew O’Neill

Hi @hellovic,

The data is stored in the wp-content/uploads/EasyRotatorStorage/ directory. If you need to replace the default references to amazonaws.com and rackcdn.com, create a tiny plugin that applies a the_content filter to replace the URLs with references to your local copies.

Please let me know if you have any other questions.

Sincerely,
Drew O’Neill

Hi @knoxgseattle,

I’m sorry you’ve experienced trouble with EasyRotator. If you’d like to open a support ticket at our site at http://www.dwuser.com/easyrotator/ (scroll to the bottom) and send details on the crashing, we’d be happy to try to help you resolve these issues.

Sincerely,
Drew O’Neill
[ Signature moderated. ]

Never heard back from Chris via a reply to his support ticket, so cross-posting my reply here as well.

Hi Chris,

Thanks for using EasyRotator for WordPress, and I’m sorry you’re
experiencing trouble. Can you please send the URL of the page, as
well as temporary credentials to login to the WordPress dashboard in
reply to the email reply I sent?

Sincerely,
Drew O’Neill
[ Signature moderated. ]