DWUser
Forum Replies Created
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Hello,
If this error occurs when you click “Insert Rotator” in the WordPress dashboard, first make sure that the following directory has the appropriate permissions such that it is fully accessible to and writable by the web server:
wp-content/uploads/EasyRotatorStorage/user-content/If you’re not familiar with unix file permissions, contact your webhost.
If you receive this error in the editor application when attempting to upload, please check this article for additional recommendations: http://www.dwuser.com/support/easyrotator/kb/common-editor-application-errors/#upload
Sincerely,
Drew O’Neill
.Hi @ekwatson,
Thanks for using EasyRotator for WordPress! Beta responsive support is now included in the javascript file; to use it, apply a width to the rotator div (div.dwuserEasyRotator) in your CSS file, using the !important directive. For example:
div.dwuserEasyRotator {
width: 100% !important;
}The full update to the editor application is coming soon.
Sincerely,
Drew O’NeillHi,
Thanks for the URL. It looks like no featured photo is being located by the plugin. Can you please open a support ticket and send temporary WP dashboard credentials, so I can look into the problem?
Sincerely,
Drew O’NeillHi,
The page must be published for me to view it; if you’d prefer, you can open a support ticket at http://www.dwuser.com/ and send temporary login credentials for your dashboard.
Sincerely,
Drew O’NeillHi @Idqout,
Thanks for using EasyRotator! Can you please send the URL of an example page with this issue? If I understand correctly, you’re saying that the appropriate slides appear, but the images don’t appear within those slides.
Sincerely,
Drew O’NeillHi,
Empty ones are skipped by default. The easiest workaround is to temporarily assign a post to that category; this will make it appear in the editor. Once you’ve made your selection, you can undo the temporary category assignment.
Sincerely,
Drew O’NeillHi @jdegoes,
Thanks for using EasyRotator. Are the “missing” categories child categories and/or empty?
Sincerely,
Drew O’NeillHi PAE,
When you install the plugin, you are prompted to install the editor application; it’s not covert and only occurs with explicit user action. You have our word that the application is free of all viruses/trojans/malware/spyware/etc. Being slimy criminals wouldn’t be cool, and we don’t do that kind of stuff. The AIR application installer file (which is what’s installed by the auto-installer) is digitally signed. Is it possible that our CDN/hosting systems could be compromised and the legitimate files replaced with infected files? Of course – but we take every precaution against that type of action. Hacking can also happen with the WP repo itself (remember the wp.org account hacking issues a while back?). In reality, whenever you install a plugin you’re taking the risk that a security hole could bring down your entire site or turn it into a malware-distributing zombie site. The same goes for desktop software.
I should also note that we had our plugin independently reviewed/audited by 10up as a part of quality control; we’re taking every possible action to ensure that there is safety and accountability for all of our users.
Sincerely,
Drew O’Neill@pae – When you use our plugin, there are two components. The plugin runs on your WordPress installation (on the server). To facilitate the creation of sliders, the plugin interfaces with a desktop application that you have to install to be able to create and edit those rotators.
The plugin itself is server agnostic; as LAMP is the standard for WP, that’s what we focus on. The desktop application, on the other hand, is what requires Windows or Mac. The machine that you use to access the WP dashboard requires Windows or Mac if you want to create or edit rotators (as far as official support goes, at least). As I’m sure you’re aware, the vast majority of desktop users are running Windows or Mac, not Linux.
Sincerely,
Drew O’Neill@pae – Please accept our apologies for the wasted time. I certainly understand how frustrating it is to waste time on a product when there ends up being a compatibility issue. I wish we could support Linux, but unfortunately it’s a business decision based on the relatively small number of using Linux as their primary desktop OS.
@pai and @esmi – Good call; sorry for that oversight. We’ve just updated the requirements section on the plugin page to note that Linux is not officially supported, but also include a link to the official Linux compatibility article.
Sincerely,
Drew O’NeillHi,
The issue is that you have the scrolling to take place 6 tiles at a time and 6 tiles are visible, so the autoplay scrolling only takes place every 18 seconds (3 seconds * 6). You can make it automatically advance by [editing the layout code](http://www.dwuser.com/support/easyrotator/kb/customize-layout). Modify this line:
<div class="erimgMain" style="position: absolute; left:0;right:0;top:0;bottom:0;" data-erConfig="{numTiles:6, scrollSize:6, ...Change
scrollSize:6toscrollSize:1like this:<div class="erimgMain" style="position: absolute; left:0;right:0;top:0;bottom:0;" data-erConfig="{numTiles:6, scrollSize:1, ...Please let me know if you have any other questions.
Sincerely,
Drew O’NeillHi PAE,
Linux is not officially supported, but will work on most systems. First, install AIR 2.6 (the last version that’s Linux compatible) from:
http://helpx.adobe.com/air/kb/archived-air-sdk-version.html
Then, run the EasyRotator application installer:
http://cdncf.dwuser.com/EasyRotator/WPMgr/EasyRotatorWizard.air
If that works, you should then be able to use the application.
Sincerely,
Drew O’NeillHi Greg,
Thanks for using EasyRotator. Can you please confirm what you’re referencing when you mention the “remy.github.com connection”?
Regarding the title/description issue, are you using the default template (with thumbnails at the bottom and a white arrow on the current photo)? If so, there’s a template update coming soon that will make the box automatically be hidden when there’s no text for a given slide. If you need this feature right now, open a support ticket at http://www.dwuser.com/ and we can help you make the appropriate code updates now.
If I’ve missed any questions, please let me know 🙂
Sincerely,
Drew O’NeillHi @cmssitebuilders,
Thanks for using EasyRotator for WordPress. To learn how to use the template function to add rotators to a template file, please see here: http://www.dwuser.com/support/easyrotator/kb/template-function/
Sincerely,
Drew O’NeillHi @eckstein,
I’m sorry, but I don’t understand your question. Can you please clarify your question and include an example URL and/or screenshot?
Sincerely,
Drew O’Neill