Support » Plugin: EasyRotator for WordPress - Slider Plugin » [Plugin: EasyRotator for WordPress – Slider Builder] WordPress Connector Error

Viewing 9 replies - 1 through 9 (of 9 total)
  • I’m having the exact same problem …

    Plugin Author DWUser

    (@dwusercom)

    Hi @leonhedding and @malick_m,

    Thanks for using EasyRotator for WordPress, and I’m sorry you’re experiencing trouble. This error indicates that an error is occurring on the server. To help me determine the issue, can you each please send your server’s PHP error log? (Contact your webhost if you’re unsure of how to get this log file.)

    Sincerely,
    Drew O’Neill

    I am not finding anything in the error log for php. I enabled the php error_log and am not seeing anything and before that I did not see anything in the Apache error log. The files are empty.

    Plugin Author DWUser

    (@dwusercom)

    Hi @leonhedding,

    Can you please open a support ticket on our website and send temporary login credentials to your site?

    Sincerely,
    Drew O’Neill

    Unfortunately at this moment the server is running on an internal virtual machine not accessible from the internet so I can’t give you temporary login access. Are there any other options for verbose logging that I can try?

    Plugin Author DWUser

    (@dwusercom)

    Hi,

    Please send the debug_WPAPI.xml log file referenced in this article: http://www.dwuser.com/support/easyrotator/kb/common-editor-application-errors/ .

    Sincerely,
    Drew O’Neill

    Thanks, I was able to get it working now. My Bad Behaviour Security plugin was blocking the application. I quickly determined that when I reviewed the debug log file. Everything works fine now.

    Plugin Author DWUser

    (@dwusercom)

    Hi,

    Thanks for the update. To help any other users who may experience this issue, can you please post the relevant log excerpt that you used to identify the problem, as well as the change you made to solve the problem?

    Thanks!

    Sincerely,
    Drew O’Neill

    Sure I can do that.

    This is the excerpt from the log file with the part in bold what I search for. I then went into the Bad Behaviour plugin and whitelisted my IP address to allow me to connect. The failure to connect was actually also showing up in the Bad Behaviour logs when I looked at them.

    ---------------------------------------------------------
    DEBUG OUTPUT / StorageAdmin.listDir - Thu Jun 7 22:17:33 GMT+0100 2012:
    ---------------------------------------------------------
    WP API Call Raw Output:
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <!--< html xmlns="http://www.w3.org/1999/xhtml">-->
    <head>
    <title>HTTP Error 403</title>
    </head>
    <body>
    <h1>Error 403</h1>
    <p>We're sorry, but we could not fulfill your request for
    /wordpress/wp-content/plugins/easyrotator-for-wordpress/engine/main.php?action=api&nocache=1339103851532 on this server.</p>
    <p><strong>You do not have permission to access this server. Data may not be posted from offsite forms</strong>.</p>
    <p>Your technical support key is: <strong>c0a8-0195-cd36-1abb</strong></p>
    <p>You can use this key to <a href="http://www.ioerror.us/bb2-support-key?key=c0a8-0195-cd36-1abb">fix this problem yourself</a>.</p>
    <p>If you are unable to fix the problem yourself, please contact <a href="mailto:family+nospam@nospam.heddingsomewhere.org">family at heddingsomewhere.org</a> and be sure to provide the technical support key shown above.</p>
Viewing 9 replies - 1 through 9 (of 9 total)
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