Dan (a11n)
Forum Replies Created
-
Unfortunately we can’t see the image you shared as that is a path to a local image file on your computer. If you need to share a screenshot, here are a few options:
* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/I’m not seeing an issue with your background images currently, but I also see that Jetpack does not have a user connection. Could you try connecting Jetpack via Jetpack > Dashboard, and let us know if you still have trouble?
Forum: Plugins
In reply to: [Jetpack Protect] Incorrect plugin matchingThanks for reporting this! I’ve passed this on to our developers and we’ll get back to you when we have an update.
Hi there
For WooCommerce Shipping and Tax, you only need the Jetpack plugin itself, you don’t need any of the additional standalone plugins.
https://jetpack.com/support/woocommerce-services-and-jetpack/
Forum: Plugins
In reply to: [Jetpack Social] doesnt always post to facebook when post is published,Hi Darren
Did you happen to use the ‘copy to a new draft’ button (or some other post duplication plugin) to create that post? If you create a post by copying a previously published post, you won’t be able to use the auto-sharing feature on that post. You need to create it as a brand new post.
Hi there
If you’re referring to Jetpack’s sharing feature, you should be able to add Sharing buttons without a WordPress.com connection, via your site’s wp-admin area at Jetpack > Settings > Sharing.
If the site is connected to a banned WordPress.com account, then you won’t be able to add them via WordPress.com
If you need more help with this, could you please post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Videopress blockHi Benoit
I checked your site, and I do see the quality controls, and I don’t see the download option:
Did you manage to resolve the issue?
Hi there
The image I see on the post is different from both of the images you shared.
In any case, if the file name is the same, then Jetpack’s cache won’t be updated. To clear the old image you can either use a new filename, or send us the exact image URL so we can clear it from our cache manually.
If you’d like us to do that, please send the image URL via this contact form and mention this thread.
Thanks
Hi @mcgrafx
For Jetpack Boost to work, your site needs a publicly accessible xmlrpc.php file, which you will find at yoursite.com/xmlrpc.php
The xmlrpc.php file on your site gives a 404 error, which means it can’t be found.
This file must return the following message:
XML-RPC server accepts POST requests only.You can see a working example here:
https://jetpack.com/xmlrpc.php
Since your site returns a 404 error for this page, I would recommend that you check the following:
1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.
2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.
Once you are able to access your site’s xmlrpc.php file, please try generating Critical CSS again and let us know if you still see an error.
Hi there
We can’t support paid Jetpack features in the public forums.
Could you contact us via this contact form and mention this thread?
Thanks!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Carousel issueHi @sergiodrs
Your carousel images are working fine for me. Are you still seeing an error?
If so, it could be a location-based block. Can you tell me which country you are trying to view the images from?
Thanks
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Transport ErrorHi @andrerbell
The site is currently unavailable, so Jetpack will be unable to make a connection. If you’re able to get your site back online, please let us know if you still have trouble connecting Jetpack.
Thanks.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] “All Time” StatsAs Jen mentioned, you can see your all-time stats here:
https://wordpress.com/stats/insights/anime.astronerdboy.comYou can click on any month in the table for more details.
But to get the grand total, I have to add the totals up.
Yes, I’m afraid there is no way to see a total for multiple years at a time.
Forum: Reviews
In reply to: [Jetpack Boost - Website Speed, Performance and Critical CSS] TERRIBLE !!I’m sorry to hear your score dropped. It could be that something else is conflicting with Jetpack Boost. Some WordPress optimization plugins also add extra improvements that might interfere with Boost.
For example:
– JavaScript concatenation and/or minification
– Output Buffering to customize the HTML on the fly, for example to perform HTML minification.
– Disabling XML-RPC, REST API, etc.If you’re using other optimization plugins, you may want to test Boost on its own first to see if it helps, and then test with each other plugin one by one to see if you can find a conflict.
If you’d like to start a support thread and provide your site URL, we may be able to advise further.
Hi @ameenadata
I have located your support ticket and see you added the link to this thread in a later reply. We’ll get back to you via email as soon as we can.
Jetpack doesn’t have an option to automatically limit how many posts are shared to Facebook. You would only be able to do that manually by disabling sharing by default and then manually choosing to share specific posts (within Facebook’s daily limit).