Sorry to hear you’re having issues. If possible, could you share a link to a post on your site that didn’t post to Facebook, and a link to one that did post to Facebook?
That way, I can do some debugging and compare the two, and see if there’s anything that stands out. Thank you!
Thanks for sharing the links. According to our logs, that post was shared to Facebook successfully right here: https://www.facebook.com/Dazsmodels/posts/pfbid0p7YjacWtRUf48aRvdEVaBmKLfWKXvo3Eu4j6Yie4jLZEXrjTJuryBBiuJd3tUFcGl
Is that the correct one for the post?
this one above didnt post
that one i posted earlier did post
From our logs, it looks like the sharing was skipped for that post. When editing, the checkbox for each social media platform needs to be checked in order to share the post.
This is where you can enable sharing for a post (before publishing it).
Daniel it was set up to automatically do it we haven’t set anything to skip?
we have configured what you link to?
Hi Darren, thanks for your reply. If the checkboxes for each social media platform are checked they should go through correctly.
How do you usually publish your posts? Do you publish them from the editor or from the posts list screen?
From the editor screen as it normally posts when i publish to the website
Thanks! Do you think you could take a screenshot of the editor screen before you publish a new post next time? That way, if it happens again, we can figure out what might have gone wrong.
From our logs it looks like the checkboxes for the connections weren’t checked, and I’m not immediately sure what else it could have been.
here is screenshot.
i did a test again for you but the i can see why i say its hit a miss as the selector boxes are greyed out so originally assumed that it would work anyway
Thanks for the screenshot! When a post has been published, the checkboxes are always greyed out and not checked, because you can only publish to social media when first publishing the post. This is probably something we can make a bit more clear.
When you initially published the post, were both boxes selected and did they post successfully?
Hi it was greyed out already prior to posting to the website..
The image is as it looked prior to posting
Judging from the screenshot, it looks like the post was already posted to the website (on August 24 at 18:37). Can you send me a screenshot of what the checkboxes look like for a post that hasn’t been published yet? Thanks!
- This reply was modified 1 year ago by Daniel Post.
THIS IS IDENTICAL to the other one
they are greyed out so couldnt select them
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