David

Hey @mb299,

Thanks for the kind words! We’re glad to hear how highly you think of our plugin. Thanks for taking the time to leave a rating and a review. We hope WP Mail SMTP continues running well for you for years to come.

Have a great day!

Hey there @dsamaras,

We’re glad to hear our plugin has been useful for you. Thanks for stopping by to leave a rating and a review.

Have a great day!

Hi there @thearcturian,

That’s great to hear! We’re glad our plugin has been working out so well for you and we hope it continues to do so.

Thanks for leaving a rating and a review. Have a great day! 🙂

Hi there @metricsmule,

What I would start with is checking the Brevo logs under:

Transactional > Email > Logs

If the emails for customers are showing up, it means they made it to the Brevo service and are in their hands at that point. However, if they are not in the Brevo logs, there may be something interfering with the email before it makes it there.

What you could try next is enabling Debug Email Sending in WP Mail SMTP:

https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/#Enabling_Debug_Email_Sending

Then go through the same process a customer would so you can trigger an email to be sent. After it is sent, if it shows up in the Debug log, it means an email was attempted. If there is a problem reaching Brevo, you’ll see an error. If everything is good, you should see:

“An email request was sent.”

You can then check the Brevo logs again to see if the email is there. If it’s not there, something is likely interfering with the email on its way to Brevo.

Try checking that out and let us know how it goes. If all else fails, WP Mail SMTP can be connected to other mailer services. Check out this guide in our documentation. It walks through each mailer we support and includes the benefits of each: https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/

I hope that helps! Have a great day! 🙂

Hi there @jreedpasd,

Thanks for reaching out! We’re looking into this to see if we can replicate the issue. I’ll let you know when I have more information.

In the meantime, if you have any additional questions, just let us know.

Thanks!

Hi there @geykgn,

Following up on this, we’ve tried to replicate the issue but have not been able to. In our tests, the correct protocol is being implemented in both our Lite and Pro versions. When you get a moment, double check your URL settings in WordPress under Settings > General for the site and blog URL address to make sure https is added to the address.

Also, if you can let us know which report is doing this, it should help.

Thanks!

Hey @nilstierna,

We’re glad to hear our plugin has been able to help you out! As you mentioned, mail configurations can be tedious. We’re glad our plugin was able to help take the pain away. 🙂

Thanks for stopping in to leave a rating and a review. We certainly appreciate it!

Have a great day!